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Description

• Answer incoming calls from customers and address their inquiries.
• Provide information about products and services offered.
• Document customer interactions and update account information accurately.
• Handle customer complaints and resolve issues in a professional manner.
• Achieve individual and team performance metrics.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years.
• Skills and Competencies: Excellent communication skills, both verbal and written.
• Qualities and Traits: Customer-oriented attitude with strong problem-solving skills.
• Responsibilities and Duties: Ability to work in a fast-paced environment and manage multiple tasks.
• Working Conditions: Must be available to work flexible hours, including evenings and weekends.