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Customer Service Supervisor

₱25-30K[Monthly]
Great PerksTop CompanyOn-site - Quezon City3-5 Yrs ExpBachelorFull-time
Moldex Group of Companies, Inc.

Moldex Group of Companies, Inc.

Customer Service Supervisor

₱25-30K[Monthly]
On-site - Makati3-5 Yrs ExpBachelorFull-time
Achievers Manpower Management Services, Inc.

Achievers Manpower Management Services, Inc.

Customer Service Supervisor

₱30-35K[Monthly]
Great PerksNo Resume NeededOn-site - Taguig3-5 Yrs ExpDiplomaFull-time
Beauty Republic Internationale Inc

Beauty Republic Internationale Inc

Customer Service Supervisor

₱25-30K[Monthly]
No Resume NeededOn-site - Makati1-3 Yrs ExpBachelorFull-time
Halcyon Health Network, Inc.

Halcyon Health Network, Inc.

Customer Service Supervisor

₱20-35K[Monthly]
Great PerksOn-site - Quezon City3-5 Yrs ExpBachelorFull-time
Advance Marketing

Advance Marketing

Customer Service Supervisor

₱35-40K[Monthly]
Great PerksOn-site - Paranaque3-5 Yrs ExpBachelorFull-time
Gilas Gaming Philippines Inc.

Gilas Gaming Philippines Inc.

Customer Service Supervisor

₱20-25K[Monthly]
Great PerksNo Resume NeededOn-site - Makati1-3 Yrs ExpBachelorFull-time
Accutemps Inc

Accutemps Inc

Customer Service Supervisor – Travel Account

₱30-35K[Monthly]
On-site - Cebu3-5 Yrs ExpBachelorFull-time
Stark Asia Solutions Inc.

Stark Asia Solutions Inc.

Branch Supervisor

₱15-20K[Monthly]
On-site - Zambales1-3 Yrs ExpHigh/Senior High SchoolFull-time
Piero Beach Resort

Piero Beach Resort

Branch Supervisor

₱20-25K[Monthly]
Great PerksOn-site - Marikina1-3 Yrs ExpDiplomaFull-time
Ador’s Bakeshop

Ador’s Bakeshop

Branch Supervisor

₱15-20K[Monthly]
Great PerksNo Resume NeededOn-site - Pampanga1-3 Yrs ExpBachelorFull-time
R2 Group of Exclusive Brands Inc.

R2 Group of Exclusive Brands Inc.

Branch Supervisor

₱15-20K[Monthly]
Great PerksNo Resume NeededOn-site - Cebu1-3 Yrs ExpBachelorFull-time
Asya Glass Philippines Inc.

Asya Glass Philippines Inc.

Branch Supervisor

₱10-15K[Monthly]
Great PerksTop CompanyNo Resume NeededOn-site - Angeles3-5 Yrs ExpBachelorFull-time
ZC Kings Manpower Cooperative

ZC Kings Manpower Cooperative

Branch Supervisor

₱20-25K[Monthly]
Great PerksOn-site - Quezon City1-3 Yrs ExpBachelorFull-time
UHOME Holding Group Inc.

UHOME Holding Group Inc.

Branch Supervisor

₱10-15K[Monthly]
Great PerksNo Resume NeededOn-site - Misamis Oriental<1 Yr ExpBachelorFull-time
E-Tur Local Manpower Services

E-Tur Local Manpower Services

Branch SupervisorUrgent

₱15-20K[Monthly]
Great PerksNo Resume NeededOn-site - Taguig1-3 Yrs ExpDiplomaFull-time
Ink for Less Pro Services Inc.

Ink for Less Pro Services Inc.

Branch SupervisorUrgent

₱20-25K[Monthly]
Great PerksOn-site - Ilocos Norte1-3 Yrs ExpBachelorFull-time
Ace Hardware Philippines, Inc

Ace Hardware Philippines, Inc

Branch Supervisor

₱25-30K[Monthly]
Great PerksNo Resume NeededOn-site - Taguig3-5 Yrs ExpBachelorFull-time
Two Futures Inc.

Two Futures Inc.

Customer Support Manager

Negotiable
No Resume NeededHybrid - Baguio3-5 Yrs ExpBachelorContract
FarOutScout.com

FarOutScout.com

Operations Supervisor

₱20-25K[Monthly]
Lots of TrainingInnovation-DrivenDetail-Oriented RoleOn-site - Pasig1-3 Yrs ExpBachelorFull-time
Professional Parking Management Corporation

Professional Parking Management Corporation

Operations Supervisor

₱20-25K[Monthly]
Quick ResponderTop CompanyNo Resume NeededOn-site - Pasay3-5 Yrs ExpBachelorFull-time
Market Place Cooperative

Market Place Cooperative

Operations Supervisor

₱15-20K[Monthly]
Great PerksOn-site - Pasay1-3 Yrs ExpBachelorFull-time
MK Manpower and Allied Services

MK Manpower and Allied Services

Operations Supervisor

₱20-25K[Monthly]
Great PerksOn-site - Pasig1-3 Yrs ExpBachelorFull-time
Park Secure Management Corporation

Park Secure Management Corporation

Operations Supervisor

Negotiable
On-site - Cebu1-3 Yrs ExpBachelorFull-time
MinebeaMitsumi Philippines

MinebeaMitsumi Philippines

Operations Supervisor

Negotiable
No Resume NeededOn-site - Pampanga1-3 Yrs ExpBachelorFull-time
Wash Autority

Wash Autority

Customer Service Manager

₱15-25K[Monthly]
No Resume NeededHybrid - Makati<1 Yr ExpBachelorFull-time
La Theoz Real Estate Solution Services Inc.

La Theoz Real Estate Solution Services Inc.

Customer Service Manager

₱40-50K[Monthly]
Great PerksNo Resume NeededOn-site - Marikina3-5 Yrs ExpBachelorFull-time
Global SME Loans Inc.

Global SME Loans Inc.

Customer Service Manager

₱15-20K[Monthly]
Great PerksNo Resume NeededOn-site - Valenzuela1-3 Yrs ExpBachelorFull-time
HAKATA POWER MACHINERIES INC.

HAKATA POWER MACHINERIES INC.

Customer Service Manager

₱40-45K[Monthly]
Great PerksNo Resume NeededOn-site - Pasig3-5 Yrs ExpBachelorFull-time
Cepat Kredit Financing Inc.

Cepat Kredit Financing Inc.

Store Supervisor

₱15-25K[Monthly]
On-site - Makati1-3 Yrs ExpBachelorFull-time
Making Fine Group

Making Fine Group

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Customer Service Supervisor

₱25-30K[Monthly]
Great PerksTop CompanyOn-site - Quezon City3-5 Yrs ExpBachelorFull-time
Moldex Group of Companies, Inc.

Moldex Group of Companies, Inc.

Customer Service Supervisor

Moldex Group of Companies, Inc.
₱25-30K[Monthly]
On-site - Quezon City3-5 Yrs ExpBachelorFull-time
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Job Description

Benefits
  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    HMO

  • Others

    Company Social Events

  • Time Off & Leave

    Sick Leave, Vacation Leave

Read More

Description

  • Supervision and Leadership
  • Provide hands-on supervision and guidance to Customer Care Account Officers to ensure optimal team performance.
  • Foster a high-performance culture by setting clear expectations, promoting accountability, and providing continuous coaching.
  • Conduct regular training and development initiatives to enhance technical knowledge, soft skills, and customer handling capabilities.
  • Monitor daily operations to ensure team adherence to internal protocols, service levels, and company values.
  • Fulfillment Oversight & Request Processing
  • Ensure the timely and accurate fulfillment of a wide range of customer requests, including contract processing, title transfers, refunds, move-ins, and waivers.
  • Review and validate customer transaction documentation, ensuring completeness and alignment with standard procedures.
  • Aggregate incoming requests and coordinate closely with relevant departments to streamline handoffs and monitor progress along the service funnel.
  • Monitor compliance with internal SLAs and proactively resolve delays or bottlenecks in the fulfillment process.
  • Issue Resolution & Escalation Handling
  • Investigate, and resolve customer concerns, complaints, or account discrepancies with empathy and efficiency.
  • Serve as point-of-contact for escalated transactions and irate clients, collaborating with other departments to expedite resolution.
  • Analyzes root causes of recurring issues and recommend preventative or corrective actions to reduce escalation rates.
  • Performance Monitoring and Reporting
  • Track team and individual performance based on KPIs such as timeliness of fulfillment, escalation rate, accuracy of reports, and quantity of resolved transactions.
  • Prepare and present regular performance reports and insights to Customer Care leadership and management.
  • Identify performance gaps and implement targeted interventions or process changes to improve service quality and turnaround times.
  • Customer Communication & Experience
  • Maintain professional, timely, and clear communication with customers regarding the status and next steps of their requests.
  • Ensure consistent updates are provided across multiple touchpoints (email, walk-in, calls) based on customer preference and urgency.
  • Promote a customer-first mindset by fostering trust, transparency, and empathy in all interactions.
  • Process Improvement & Quality Assurance
  • Conduct periodic audits and evaluations of the fulfillment process to identify inefficiencies or compliance gaps.
  • Collaborate with the Fulfillment Assistant Manager to implement best practices, standardize workflows, and elevate service quality.
  • Leverage customer feedback and internal data to propose process innovations that enhance client satisfaction and reduce handling time.
  • Interdepartmental Collaboration
  • Work closely with departments such as Documentation, Finance, Legal, Sales Admin, and others to ensure cohesive handling of client requests.
  • Actively participate in interdepartmental meetings to align on service standards, resolve process roadblocks, and refine SLAs.
  • Maintain strong relationships with department heads to reinforce accountability and mutual support in customer fulfillment efforts.


Requirements

  • Graduate of Business Management, Mass Communication, or equivalent
  • With at least three (3) years of working experience in customer service/fulfillment & one (1) year of working experience as Customer Care/Service Supervisor
  • Has strong interpersonal relationship skills, clear communication skills, and leadership skills


Customer ServiceProblem SolvingTeam PlayerAccount Management

Jelly Ann Lanuza

HR SupervisorMoldex Group of Companies, Inc.

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