At Trust Disability Solutions, we help Canadians with disabilities apply for the Disability Tax Credit (DTC). Our mission is to provide exceptional service and support to ensure clients successfully navigate the application process.

We’re looking for a Client Service Specialist to join our team. In this role, you will be the main point of contact for clients, managing their accounts, gathering necessary information, and ensuring smooth communication throughout the DTC application process. You’ll work directly with clients via phone and email, helping them with every step of their application.

• Build and maintain strong relationships with clients.
• Communicate with clients daily to gather information and provide updates on their application status.
• Assess client eligibility for the Disability Tax Credit based on medical information.
• Draft and send emails to clients and healthcare professionals.
• Follow up with clients and medical practitioners to collect required documentation.
• Use a CRM system to manage client interactions and track progress.

Why choose Trust Disability Solutions?

• Competitive salary and benefits.
• Work from home flexibility.
• Comprehensive training and support.

Company Overview

OnSpot Global is a dynamic startup company specializing in providing top-notch outsourcing solutions, with a particular focus on the logistics industry. While our core expertise lies in logistics, we are also well-equipped to cater to the diverse outsourcing needs of businesses across various sectors.

We are committed to delivering exceptional customer service and building strong relationships with our clients. Our team of experienced professionals provides tailored solutions that meet the unique requirements of each client. We are seeking a highly motivated and results-oriented Customer Service Specialist to join our team and contribute to our growth.

Position Overview

• As a Customer Service Specialist at OnSpot Global, you will be responsible for providing top-tier customer support services for our clients. This role plays a pivotal part in ensuring client satisfaction, resolving customer issues, and maintaining a positive brand image. In this position, you will have the chance to work with various clients and contribute to their success.

About the Role

• As a Customer Service Specialist, you will be the driving force behind our customers' journey with our innovative tech platform. You will own the entire customer experience from initial sales lead to successful customer conversion and beyond. This role is a dynamic blend of sales, customer support, and technical expertise. You will be responsible for nurturing leads, guiding them through their first booking, addressing inquiries, and ensuring their continued satisfaction with our services. Your ability to understand customer needs, communicate effectively, and navigate our platform will be crucial to your success.

Responsibilities:

Sales Performance:

• AAA Sales Skills is a must!
• Consistently meet and exceed individual and team sales and booking targets.
• Contribute to overall customer acquisition and revenue growth goals.

Lead Conversion:

• Actively contact qualified sales leads through various channels (phone, email, etc.).
• Conduct consultative conversations to understand their small to medium-sized business (SMB) needs and logistics challenges.
• Craft and present tailored shipping solutions using our Ship4wd platform.
• Assist customers in placing their first booking and completing online payments.

Customer Support and Retention:

• Respond promptly to inquiries from both potential and existing customers.
• Troubleshoot issues, provide technical assistance, and address concerns effectively.
• Identify upsell and cross-sell opportunities to maximize customer value.
• Manage customer complaints with a focus on resolution and satisfaction.

Platform Expertise:

• Develop a deep understanding of our Ship4wd platform, its features, and benefits.
• Stay informed about industry trends, logistics best practices, and competitor offerings.

Continuous Improvement:

• Collect and analyze customer feedback to identify areas for platform and process enhancements.
• Collaborate with product and operations teams to implement improvements.
• Proactively suggest strategies to enhance customer satisfaction and loyalty.

CRM and Systems Management:

• Utilize our CRM system to track customer interactions, manage leads, and document progress.
• Maintain accurate and up-to-date customer data within our systems.

As a Customer Service Representative, your primary role is to provide exceptional support to customers in the custom printing industry. Our client is a leader in digital printing solutions, offering products such as heat transfer papers, vinyls, sublimation, and direct-to-garment (DTG) supplies.

• Customer Interaction: Respond promptly and professionally to customer inquiries via phone, email, or in-person, addressing questions about products and services.
• Order Processing: Accurately process customer orders, ensuring timely fulfillment and delivery.
• Issue Resolution: Handle customer complaints and issues, providing effective solutions in line with company policies.
• Product Knowledge: Maintain a thorough understanding of product offerings to assist customers effectively.
• Record Maintenance: Keep detailed records of customer interactions, transactions, and feedback.
• Team Collaboration: Work closely with sales, technical support, and other departments to enhance the customer experience.

We are looking for an Entry Level Customer Service Recruiter to work from home and prescreening applicants for multiple available positions. We provide training and growth opportunities.

• Assist applicants with their work applications and communicate via phone, email and/or chat
• Maintain high satisfaction ratings based on explicit company standards
• Understand our clients and their available positions to enhance customer support
• Collaborate with the team to meet personal and company goals

We are looking for a customer-oriented service representative.

What does a Customer Service Representative do?

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.

Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

We specialize in outdoor security cameras and hunting cameras. We are now in urgent need of recruiting after-sales representative, who is responsible for answering phone calls and handling after-sales issues. This job is full time ONLY. Our products have a certain level of technical difficulty, but we will provide necessary training before you start work.

Since our customers are mainly from the United States, the working time will be 9:00AM-6:00PM ET, Monday to Saturday. Then the Philippine time is from 9:00PM to 6:00AM.

We are seeking an experienced and dynamic Social Media Manager to lead our social media presence and engagement. As a Social Media Manager, you will play a key role in managing our social media accounts, engaging with our audience, setting appointments, generating leads, and creating engaging content.

Your experience in social media management and proficiency in relevant tools and programs are essential to your success in this role.

Responsibilities:

1. Social Media Management: Oversee and manage our social media accounts to maintain an active online presence and drive engagement.

2. Social Media Engagement: Engage with our audience by responding to comments, messages, and interactions to foster a sense of community.

3. Appointment Setting: Utilize your experience to set appointments effectively, aligning with our business objectives.

4. Lead Generation: Apply lead generation strategies and tools to generate potential business opportunities.

5. Social Media Content and Graphics Creation: Create and curate engaging content, including graphics and visuals, to maintain our social media presence.

6. Familiarity with Tools/Programs: Be familiar with social media tools, lead generation tools, and appointment setting tools to optimize your performance.

If you are an experienced Social Media Manager with a passion for engagement, appointment setting, lead generation, and innovative technologies, we encourage you to apply. Join us in enhancing our social media presence and exploring sustainable practices and AI solutions to drive our business forward.

PLEASE READ VERY CAREFULLY BEFORE APPLYING.

THIS IS TEMPORARY WFH (EQUIPMENT PROVIDED) AND APPLICANTS MUST BE RESIDING WITHIN NCR AND NEARBY PROVINCES ONLY.

THIS IS VIRTUAL PROCESS

The Customer Service Representative position interfaces with customers via inbound calls or outbound calls, This position provides customer service support and resolution of routine problems regarding client's product or services.

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services

VIP Client Services Lead for Online Retail Clothing Luxury Store (US)

Job Overview:

The Lead Client Service Manager will be responsible for overseeing the client services team and ensuring the highest level of customer satisfaction. You will serve as a liaison between clients and internal teams, providing strategic leadership, direction, and support to ensure successful client relationships.

Key Responsibilities:

·       Lead and mentor a team of Client Service Team to deliver exceptional service and ensure client satisfaction.

·       Develop and manage client relationships and provide ongoing support.

·       Handle Escalated Clients Situations

·       Act as a key point of contact for high-profile clients, addressing their needs, concerns, and inquiries in a timely and professional manner.

·       Foster a customer-centric culture within the team by ensuring that clients’ expectations are exceeded.

·       Collaborate with cross-functional teams (sales, product, operations) to resolve client issues and deliver customized solutions.

·       Provide regular performance reports, analyze client feedback, and implement improvements based on client satisfaction surveys.

·       Provide monthly team reviews.

·       Provide operational team support, run financial reports, and invoice management

We're looking to hire an accounts manager to grow our team of passionate change champions, so if you're a lifelong learner with a heart for service, don't hesitate to apply. Let's build a better world together.

• Collaborate with the Pushpin team on activities that lead to new clients and retain existing clients
• Oversee the smooth execution of client projects, ensuring that all tasks and deliverables are completed on time and within the agreed-upon budget
• Deeply understand the client's advocacy or goals and provide strategic guidance to ensure that the project delivers the intended impact
• Communicate project updates on a consistent basis to various stakeholders about strategy, adjustments, feedback, and progress
• Anticipate potential issues, proactively offer solutions, and quickly resolve roadblocks that may hinder the project’s success
• Provide post-project reports on outcomes, performance metrics, and areas for improvement.

Key Roles

• Serve as primary point of contact between the client and the company, building and nurturing strong relationships to ensure client satisfaction and success
• Oversee the successful planning and execution of client projects
• Provide strategic insights to help clients achieve their broader objectives and enhance the value of services provided

Senior Account Manager

Details:

·      Location: Metro Manila, Philippines (Remote)

·      Employment Type: Full-time

·      Start Date: Immediate

Who we are:

A recruitment agency with integrity.

At Strata Results Recruitment, we’re a committed team of recruitment professionals, dedicated to helping our clients find the right people to achieve success.

We work with small and large companies, across a broad range of industries, recruiting for roles across a range of disciplines and levels.

Our business is built on our core values of honesty, integrity, transparency, and hard work. We are invested in the success of our clients and will be with you every step of the way when it comes to recruiting the right people for your business!

Our experience spans across many industries which include Telecommunications, Government, Information Technology, Manufacturing, Casino and Gaming, Hospitality, Transport & Logistics, Construction, Humanitarian, and Banking.

What we are looking for:

We are seeking a Senior Account Manager with a proven track record in the Philippine market segment. You will work closely with marketing and channels teams to upsell and cross-sell our software solutions to existing clients. Reporting to the Territory Sales Manager you will be responsible for exceeding sales targets and driving new business opportunities.

·                Develop and execute upselling and cross-selling strategies within existing client accounts to drive revenue growth.

·                Meet and surpass sales targets for the Philippines territory segment, focusing on expanding Flex/SaaS offerings and acquiring new logos.

·                Collaborate closely with marketing, lead development, and channel teams to effectively promote and position our solutions.

·                Demonstrate mastery of our sales processes, including MEDDPICC qualification, funnel management, and accurate forecasting.

·                Strategically plan and execute sales activities to acquire new business and foster growth within existing accounts.

Who is the team:

You will collaborate closely with the Territory Sales Manager and be an integral part of our high-performing cross-functional sales team, dedicated to driving purposeful growth. Our goal is to double our business in three years through excellence in go-to-market strategies, thought leadership, customer-centric innovation, and talent development. Your key collaborators will include colleagues from channels, marketing, lead development, and pre-sales. Additionally, you will closely collaborate with enabling and supporting functions, fostering a unified approach to winning in the market while embracing innovation and enjoying the journey together.

You’re a visionary with a flair for storytelling. You excel at crafting and executing innovative social media campaigns that captivate audiences and drive engagement. Your expertise in content creation and management makes you an invaluable asset. With a keen eye for detail, you’re adept at producing and refining content across various platforms, ensuring consistency and quality.

You have a strong command of content creation and social media management. You appreciate the nuances of different content formats and know how to leverage them to achieve the desired impact. Whether it’s producing footage, editing with in-platform tools to add text and sound, or posting across social channels, your expertise ensures that every piece aligns with strategic goals and resonates with the target audience.

You are tech-savvy and up-to-date with social media trends. You’re proficient in using tools and platforms like Instagram, TikTok, Facebook, Pinterest, and Twitter (X). Your deep understanding of US market trends, memes, English language/slang, hashtag strategy, and cross-commenting strategies ensures your content remains relevant and engaging.

You communicate with clarity and inspire collaboration. Your excellent communication skills allow you to articulate ideas clearly and work seamlessly with team members and stakeholders. You’re proactive, solution-oriented, and dedicated to delivering top-notch content that meets high standards of excellence.

• Develop and implement comprehensive content strategies that align with organizational goals and target audience needs.
• Ideate, create and run organic social media campaigns for platforms including Instagram, TikTok, Facebook, Pinterest, and Twitter (X).
• Produce, edit, and manage a variety of content formats including footage, text, and sound, and post across social channels.
• Utilize in-platform tools to add text and sound to videos, ensuring they are engaging and professional-looking.
• Convey creative concepts as instructive creative briefs for content creators and review returned creative for adherence to briefs and brand guidelines.
• Issue edit directions to creators as needed and ensure high volume of creative concept developments and briefs.
• Collaborate with team members and stakeholders to gather insights, feedback, and ensure content meets strategic objectives.
• Analyze content performance metrics to optimize strategies and improve engagement.
• Stay current with industry trends and best practices to incorporate innovative techniques into your content approach.

CYBERBACKER

The concept of Cyberbacker originally started and was first implemented in The Good Life Group, a real estate company of our CEO Craig Goodliffe. Craig believes that equal opportunities should be given and that great talents can be found anywhere globally.

Responsibilities:

• Set-up social media Business Pages (Facebook, Instagram, Twitter, Youtube, TikTok, LinkedIn, etc).
• Community Management.
• Scheduling posts.
• Responding to messages and comments.
• Content planning.
• Create content plans or calendar to drive engagement and promote online brand awareness.
• Design and create images or video content using different software (Canva, Photoshop, Illustrator, etc).
• Interpret and create social media reports and analytics.
• Media Planning (Facebook Ads, Instagram Ads, Twitter Ads, Youtube Ads, LinkedIn Ads, TikTok Ads, etc).

As a Customer Success Specialist at TANGGapp, you will be the frontline connection between our platform and our users. Your role will focus on ensuring a seamless onboarding experience, fostering user engagement, and providing exceptional support to help customers maximize their use of TANGGapp’s remittance services. This temporary position is designed to address increased user engagement needs and strengthen customer relationships during high-demand periods.

Key Responsibilities:

Onboarding & Customer Engagement

• Assist new users with account setup, KYC verification, and understanding key platform features.
• Provide personalized onboarding experiences to ensure users feel confident navigating TANGGapp.

Customer Support

• Respond to user inquiries via email, chat, and phone support channels.
• Troubleshoot and resolve user issues related to transactions, account settings, and app features.
• Escalate complex issues to technical or management teams as needed.

Retention & Proactive Outreach

• Proactively reach out to users who have not completed their first transaction or who show signs of disengagement.
• Conduct check-ins to gather feedback and address potential barriers to use.
• Support promotional campaigns to re-engage inactive users.

Feedback Collection & Insights

• Document user feedback to identify common issues and improvement opportunities.
• Collaborate with internal teams to advocate for customer-focused enhancements.

Reporting & Analysis

• Use tools like Freshdesk and Metabase to monitor user activity and generate actionable insights.
• Provide regular updates on customer success metrics and trends.

Work remotely?: Yes

Job role: Marketing Strategy Manager (Remote)

Industry: Real Estate

Company: Legacy Virtual

Work Hours and Schedule: Mondays – Fridays, US time zone business hours 

Work Duration: Full-time 40 hours per week

Rate or Salary range: $7/hour 

• Develop and execute a strategic marketing roadmap, guiding the team with innovative, data-driven insights to elevate brand presence.
• Lead and mentor a specialized team, fostering a proactive, results-oriented culture.
• Drive paid advertising initiatives, optimizing campaigns to maximize ROI and audience reach.
• Act as a strong strategic partner, advising on the best path forward and delivering actionable insights to achieve growth targets.
• Analyze performance metrics and continuously optimize campaigns for maximum impact and reach.

Company benefits:

* Paid Leaves

* Paid Holiday Leaves

* HMO is included! (Philcare)

* Appraisals included