At Trust Disability Solutions, we help Canadians with disabilities apply for the Disability Tax Credit (DTC). Our mission is to provide exceptional service and support to ensure clients successfully navigate the application process.

We’re looking for a Client Service Specialist to join our team. In this role, you will be the main point of contact for clients, managing their accounts, gathering necessary information, and ensuring smooth communication throughout the DTC application process. You’ll work directly with clients via phone and email, helping them with every step of their application.

• Build and maintain strong relationships with clients.
• Communicate with clients daily to gather information and provide updates on their application status.
• Assess client eligibility for the Disability Tax Credit based on medical information.
• Draft and send emails to clients and healthcare professionals.
• Follow up with clients and medical practitioners to collect required documentation.
• Use a CRM system to manage client interactions and track progress.

Why choose Trust Disability Solutions?

• Competitive salary and benefits.
• Work from home flexibility.
• Comprehensive training and support.

As a Customer Service Representative, your primary role is to provide exceptional support to customers in the custom printing industry. Our client is a leader in digital printing solutions, offering products such as heat transfer papers, vinyls, sublimation, and direct-to-garment (DTG) supplies.

• Customer Interaction: Respond promptly and professionally to customer inquiries via phone, email, or in-person, addressing questions about products and services.
• Order Processing: Accurately process customer orders, ensuring timely fulfillment and delivery.
• Issue Resolution: Handle customer complaints and issues, providing effective solutions in line with company policies.
• Product Knowledge: Maintain a thorough understanding of product offerings to assist customers effectively.
• Record Maintenance: Keep detailed records of customer interactions, transactions, and feedback.
• Team Collaboration: Work closely with sales, technical support, and other departments to enhance the customer experience.

• Answer incoming calls and assist customers with inquiries and issues.
• Provide accurate product and service information to clients.
• Document interactions in the call management system.
• Resolve customer complaints efficiently and effectively.
• Maintain a high level of professionalism and empathy.
• Collaborate with team members to enhance customer experience.

We are seeking an experienced SOC Analyst to join our security team. Ideal candidates will have a strong foundation in cybersecurity monitoring, incident response, and a solid understanding of shell access techniques and detection on vulnerable systems.

• Real-Time Monitoring & Threat Detection: Analyze security alerts to detect, investigate, and respond to potential security incidents.
• Vulnerability Assessment: Conduct in-depth analysis of vulnerabilities, focusing on shell access techniques to understand and mitigate risks.
• Incident Reporting: Create comprehensive incident reports with threat analysis, impact assessment, and actionable recommendations.
• Security Best Practices: Stay updated on the latest cybersecurity threats and industry standards to safeguard our systems.
• Cross-Team Collaboration: Work closely with development and infrastructure teams to ensure security controls and prevent vulnerabilities.

We specialize in outdoor security cameras and hunting cameras. We are now in urgent need of recruiting after-sales representative, who is responsible for answering phone calls and handling after-sales issues. This job is full time ONLY. Our products have a certain level of technical difficulty, but we will provide necessary training before you start work.

Since our customers are mainly from the United States, the working time will be 9:00AM-6:00PM ET, Monday to Saturday. Then the Philippine time is from 9:00PM to 6:00AM.

Our growing team is looking for a "Sales Representative" to help students sign up for lessons and to clearly communicate our brand promises to prospects. You'll be working with our knowledgeable team of sales agents, a manager, and other advisors to help put the pieces of our Plans together. You'll be trained on how to do this, start as an assistant, and slowly work your way up.

The ideal candidate will be given leads responsible for finding and identifying leads through a variety of sources. Once leads are identified, this candidate will reach out and meet with the business decision-makers to better understand their business needs and how our product could help them.

1. Identify and qualify new customers
2. Prospect new customers through lead generation, trade shows, follow-up, and cold calling
3. Identify the correct decision-makers within a given business
4. Document all pertinent customer information and conversations in the CRM system
5. Adhere to company policies and procedures regarding call handling, confidentiality, and data security.
6. Maintain a positive and cooperative attitude while working collaboratively with team members to achieve departmental goals.

PLEASE READ VERY CAREFULLY BEFORE APPLYING.

THIS IS TEMPORARY WFH (EQUIPMENT PROVIDED) AND APPLICANTS MUST BE RESIDING WITHIN NCR AND NEARBY PROVINCES ONLY.

THIS IS VIRTUAL PROCESS

The Customer Service Representative position interfaces with customers via inbound calls or outbound calls, This position provides customer service support and resolution of routine problems regarding client's product or services.

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services

We are looking for a customer-oriented service representative.

What does a Customer Service Representative do?

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.

Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

• Engage potential customers to promote credit card products.
• Provide detailed information on features, benefits, and fees.
• Assist customers in completing applications and resolving inquiries.
• Meet or exceed monthly sales targets.
• Maintain up-to-date knowledge of market trends and credit card offerings.
• Build and maintain strong customer relationships.

Responsibilities:

 - Assist the claims department with the claims process, ensuring timely and accurate resolution.

 - Handle administrative tasks including managing tolls and parking tickets efficiently.

 - Provide excellent customer service via phone, email, and text, addressing customer inquiries and concerns promptly and professionally.

 - Contribute to marketing efforts by assisting with various tasks such as social media management, content creation, and promotional campaigns.

 - Collaborate with team members to ensure seamless operations and customer satisfaction.

- Perform additional duties and responsibilities as assigned.

• Manage and oversee the online coordination of trailers across the US and Canada to ensure smooth logistics operations.
• Communicate effectively with American clients and stakeholders to address operational requirements and resolve issues.
• Follow Standard Operating Procedures (SOPs) strictly to maintain quality and efficiency.

Sales Executive manages sales of the Company’s network membership and network conferences. Ensures consistent, profitable growth in sales revenues through positive planning. Identifies objectives, strategies and action plans to improve short and long term sales and earnings.

Responsibilities

• Performs sales activities to various forwarders for membership, conferences and negotiate sales price and discounts in consultation with the Management.
• Manages network membership and conference pipelines and submit reports to the Management on weekly basis.
• Manages inquiries from various forwarders about network membership and conferences.
• Reviews progress of sales roles within the department.
• Accurately forecasts annual, quarterly and monthly revenue streams.
• Develops specific plans to ensure revenue growth in all Company’s services.
• Coordinates proper Company resources to ensure efficient and stable sales results.
• Collaborates with the Management to develop sales strategies to improve market share in all product lines.
• Interprets short – and long-term effects on sales strategies in operating profit.
• Achieves sales objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality and customer-service standards; resolving problems.
• Sustains rapport with key contacts by exploring specific needs; anticipating new opportunities.
• Provides information by collecting, analyzing, and summarizing data and trends and submit to RW Directors
• Protects organization's value by keeping information confidential.
• Updates job knowledge by participating in educational opportunities, participating in professional organizations such as seminars and trainings particular in Sales, Marketing and webinars.
• Performs other tasks that may be assigned from time to time.

• Interface with customers in a call center environment
• Must achieve daily, weekly and monthly quotas set up by management
• Retain existing customers while providing exemplary customer service
• Provide customers with a vast knowledge of information, i.e. products and services, rates and benefits
• Provide alternative pricing options and other retention offers to maintain existing customers
• Required to know benefits and features of products and services
• Accurately identify customer accounts to effectively determine the product(s) and pricing eligibility
• Navigate through multiple systems in a timely manner
• Perform data entry tasks associated with a customer's account
• Complete all commitments offered to customer in a timely manner, i.e. call backs and rate adjustments
• Must follow all guidelines set up by company
• Use training and educational tools to enhance customer service/retention skills
• Volunteer and actively participate in team meetings and activities
• Perform other assigned duties and tasks necessary to support the Customer Relations/Retention Department

Sales & Promotion:

• Promote and sell the company's medical products (e.g., pharmaceuticals, medical devices, diagnostics) to healthcare professionals, including doctors, pharmacists, and hospital administrators.
• Conduct product presentations, demonstrations, and training sessions for healthcare professionals to increase product knowledge and usage.
• Develop and execute sales strategies to achieve monthly and annual sales targets.
• Relationship Building:
• Build and maintain strong, long-term relationships with key healthcare professionals and institutions.
• Identify new potential clients, conduct regular visits to healthcare facilities, and expand the customer base in the assigned region.
• Act as a liaison between the company and healthcare professionals to provide accurate product information and resolve customer concerns.
• Market Research & Reporting:
• Conduct market research to identify new business opportunities, trends, and competitor activities.
• Track and report on sales performance, customer feedback, and competitor activities.
• Prepare and submit regular sales reports, including forecasts and achievement tracking.
• Regulatory Compliance:
• Ensure all promotional and sales activities comply with industry regulations and company policies.
• Maintain accurate records of all interactions with healthcare professionals and clients, ensuring compliance with medical ethics and legal standards.
• Team Collaboration:
• Collaborate with the marketing team to develop promotional materials, campaigns, and events.
• Participate in training programs, sales meetings, and company events.

Key Responsibilities:

• Provide excellent customer service by assisting clients with inquiries, orders, and product information across multiple communication channels (phone, chat, and email).
• Build and maintain strong relationships with both new and existing customers by offering support and resolving their concerns.
• Ensure daily productivity reports are accurately submitted to your immediate supervisor.