We are looking for an Entry Level Customer Service Recruiter to work from home and prescreening applicants for multiple available positions. We provide training and growth opportunities.

• Assist applicants with their work applications and communicate via phone, email and/or chat
• Maintain high satisfaction ratings based on explicit company standards
• Understand our clients and their available positions to enhance customer support
• Collaborate with the team to meet personal and company goals

At Trust Disability Solutions, we help Canadians with disabilities apply for the Disability Tax Credit (DTC). Our mission is to provide exceptional service and support to ensure clients successfully navigate the application process.

We’re looking for a Client Service Specialist to join our team. In this role, you will be the main point of contact for clients, managing their accounts, gathering necessary information, and ensuring smooth communication throughout the DTC application process. You’ll work directly with clients via phone and email, helping them with every step of their application.

• Build and maintain strong relationships with clients.
• Communicate with clients daily to gather information and provide updates on their application status.
• Assess client eligibility for the Disability Tax Credit based on medical information.
• Draft and send emails to clients and healthcare professionals.
• Follow up with clients and medical practitioners to collect required documentation.
• Use a CRM system to manage client interactions and track progress.

Why choose Trust Disability Solutions?

• Competitive salary and benefits.
• Work from home flexibility.
• Comprehensive training and support.

Company Overview

OnSpot Global is a dynamic startup company specializing in providing top-notch outsourcing solutions, with a particular focus on the logistics industry. While our core expertise lies in logistics, we are also well-equipped to cater to the diverse outsourcing needs of businesses across various sectors.

We are committed to delivering exceptional customer service and building strong relationships with our clients. Our team of experienced professionals provides tailored solutions that meet the unique requirements of each client. We are seeking a highly motivated and results-oriented Customer Service Specialist to join our team and contribute to our growth.

Position Overview

• As a Customer Service Specialist at OnSpot Global, you will be responsible for providing top-tier customer support services for our clients. This role plays a pivotal part in ensuring client satisfaction, resolving customer issues, and maintaining a positive brand image. In this position, you will have the chance to work with various clients and contribute to their success.

About the Role

• As a Customer Service Specialist, you will be the driving force behind our customers' journey with our innovative tech platform. You will own the entire customer experience from initial sales lead to successful customer conversion and beyond. This role is a dynamic blend of sales, customer support, and technical expertise. You will be responsible for nurturing leads, guiding them through their first booking, addressing inquiries, and ensuring their continued satisfaction with our services. Your ability to understand customer needs, communicate effectively, and navigate our platform will be crucial to your success.

Responsibilities:

Sales Performance:

• AAA Sales Skills is a must!
• Consistently meet and exceed individual and team sales and booking targets.
• Contribute to overall customer acquisition and revenue growth goals.

Lead Conversion:

• Actively contact qualified sales leads through various channels (phone, email, etc.).
• Conduct consultative conversations to understand their small to medium-sized business (SMB) needs and logistics challenges.
• Craft and present tailored shipping solutions using our Ship4wd platform.
• Assist customers in placing their first booking and completing online payments.

Customer Support and Retention:

• Respond promptly to inquiries from both potential and existing customers.
• Troubleshoot issues, provide technical assistance, and address concerns effectively.
• Identify upsell and cross-sell opportunities to maximize customer value.
• Manage customer complaints with a focus on resolution and satisfaction.

Platform Expertise:

• Develop a deep understanding of our Ship4wd platform, its features, and benefits.
• Stay informed about industry trends, logistics best practices, and competitor offerings.

Continuous Improvement:

• Collect and analyze customer feedback to identify areas for platform and process enhancements.
• Collaborate with product and operations teams to implement improvements.
• Proactively suggest strategies to enhance customer satisfaction and loyalty.

CRM and Systems Management:

• Utilize our CRM system to track customer interactions, manage leads, and document progress.
• Maintain accurate and up-to-date customer data within our systems.

As a Customer Service Representative, your primary role is to provide exceptional support to customers in the custom printing industry. Our client is a leader in digital printing solutions, offering products such as heat transfer papers, vinyls, sublimation, and direct-to-garment (DTG) supplies.

• Customer Interaction: Respond promptly and professionally to customer inquiries via phone, email, or in-person, addressing questions about products and services.
• Order Processing: Accurately process customer orders, ensuring timely fulfillment and delivery.
• Issue Resolution: Handle customer complaints and issues, providing effective solutions in line with company policies.
• Product Knowledge: Maintain a thorough understanding of product offerings to assist customers effectively.
• Record Maintenance: Keep detailed records of customer interactions, transactions, and feedback.
• Team Collaboration: Work closely with sales, technical support, and other departments to enhance the customer experience.

We specialize in outdoor security cameras and hunting cameras. We are now in urgent need of recruiting after-sales representative, who is responsible for answering phone calls and handling after-sales issues. This job is full time ONLY. Our products have a certain level of technical difficulty, but we will provide necessary training before you start work.

Since our customers are mainly from the United States, the working time will be 9:00AM-6:00PM ET, Monday to Saturday. Then the Philippine time is from 9:00PM to 6:00AM.

We are looking for a customer-oriented service representative.

What does a Customer Service Representative do?

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.

Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

PLEASE READ VERY CAREFULLY BEFORE APPLYING.

THIS IS TEMPORARY WFH (EQUIPMENT PROVIDED) AND APPLICANTS MUST BE RESIDING WITHIN NCR AND NEARBY PROVINCES ONLY.

THIS IS VIRTUAL PROCESS

The Customer Service Representative position interfaces with customers via inbound calls or outbound calls, This position provides customer service support and resolution of routine problems regarding client's product or services.

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services

• Answer incoming calls and assist customers with inquiries and issues.
• Provide accurate product and service information to clients.
• Document interactions in the call management system.
• Resolve customer complaints efficiently and effectively.
• Maintain a high level of professionalism and empathy.
• Collaborate with team members to enhance customer experience.

Our growing team is looking for a "Sales Representative" to help students sign up for lessons and to clearly communicate our brand promises to prospects. You'll be working with our knowledgeable team of sales agents, a manager, and other advisors to help put the pieces of our Plans together. You'll be trained on how to do this, start as an assistant, and slowly work your way up.

The ideal candidate will be given leads responsible for finding and identifying leads through a variety of sources. Once leads are identified, this candidate will reach out and meet with the business decision-makers to better understand their business needs and how our product could help them.

1. Identify and qualify new customers
2. Prospect new customers through lead generation, trade shows, follow-up, and cold calling
3. Identify the correct decision-makers within a given business
4. Document all pertinent customer information and conversations in the CRM system
5. Adhere to company policies and procedures regarding call handling, confidentiality, and data security.
6. Maintain a positive and cooperative attitude while working collaboratively with team members to achieve departmental goals.

As a Customer Success Specialist at TANGGapp, you will be the frontline connection between our platform and our users. Your role will focus on ensuring a seamless onboarding experience, fostering user engagement, and providing exceptional support to help customers maximize their use of TANGGapp’s remittance services. This temporary position is designed to address increased user engagement needs and strengthen customer relationships during high-demand periods.

Key Responsibilities:

Onboarding & Customer Engagement

• Assist new users with account setup, KYC verification, and understanding key platform features.
• Provide personalized onboarding experiences to ensure users feel confident navigating TANGGapp.

Customer Support

• Respond to user inquiries via email, chat, and phone support channels.
• Troubleshoot and resolve user issues related to transactions, account settings, and app features.
• Escalate complex issues to technical or management teams as needed.

Retention & Proactive Outreach

• Proactively reach out to users who have not completed their first transaction or who show signs of disengagement.
• Conduct check-ins to gather feedback and address potential barriers to use.
• Support promotional campaigns to re-engage inactive users.

Feedback Collection & Insights

• Document user feedback to identify common issues and improvement opportunities.
• Collaborate with internal teams to advocate for customer-focused enhancements.

Reporting & Analysis

• Use tools like Freshdesk and Metabase to monitor user activity and generate actionable insights.
• Provide regular updates on customer success metrics and trends.

• Engage potential customers to promote credit card products.
• Provide detailed information on features, benefits, and fees.
• Assist customers in completing applications and resolving inquiries.
• Meet or exceed monthly sales targets.
• Maintain up-to-date knowledge of market trends and credit card offerings.
• Build and maintain strong customer relationships.

• Manage and oversee the online coordination of trailers across the US and Canada to ensure smooth logistics operations.
• Communicate effectively with American clients and stakeholders to address operational requirements and resolve issues.
• Follow Standard Operating Procedures (SOPs) strictly to maintain quality and efficiency.

VIP Client Services Lead for Online Retail Clothing Luxury Store (US)

Job Overview:

The Lead Client Service Manager will be responsible for overseeing the client services team and ensuring the highest level of customer satisfaction. You will serve as a liaison between clients and internal teams, providing strategic leadership, direction, and support to ensure successful client relationships.

Key Responsibilities:

·       Lead and mentor a team of Client Service Team to deliver exceptional service and ensure client satisfaction.

·       Develop and manage client relationships and provide ongoing support.

·       Handle Escalated Clients Situations

·       Act as a key point of contact for high-profile clients, addressing their needs, concerns, and inquiries in a timely and professional manner.

·       Foster a customer-centric culture within the team by ensuring that clients’ expectations are exceeded.

·       Collaborate with cross-functional teams (sales, product, operations) to resolve client issues and deliver customized solutions.

·       Provide regular performance reports, analyze client feedback, and implement improvements based on client satisfaction surveys.

·       Provide monthly team reviews.

·       Provide operational team support, run financial reports, and invoice management

As a Talent Acquisition Officer, you will be responsible for attracting and identifying top 

talent for our National Disability Insurance Scheme (NDIS) registered company. You will 

manage the end-to-end recruitment process from job posting to offer letter, while building 

strong relationships with hiring managers and candidates. Additionally, you will be 

responsible for developing and implementing recruitment strategies to attract diverse 

candidates, ensuring compliance with all relevant laws and regulation. This role involves working closely with internal stakeholders to understand staffing needs, sourcing candidates, and ensuring that all hires meet NDIS standards and requirements. The Talent Acquisition Officer will also ensure a smooth onboarding process and promote the organization’s employer brand within the NDIS space

Key Responsibilities:

• End-to-End Recruitment:
• Manage the entire recruitment process, including job posting, sourcing, screening, interviewing, and extending offers to candidates for various roles, such as support workers, care coordinators, and allied health professionals.
• Ensure candidates meet the specific requirements of NDIS participant care plans, such as necessary qualifications and experience with disability support.
• Sourcing and Attracting Talent:
• Develop and implement sourcing strategies to attract qualified candidates, including using online job boards, social media platforms, and industry-specific networking channels.
• Build and maintain a talent pool for ongoing NDIS-related staffing needs, with a focus on hard-to-fill positions such as specialist disability support roles.
• Compliance and Documentation:
• Ensure all candidates undergo the necessary pre-employment checks, including NDIS Worker Screening Checks, Working with Children Checks, First Aid certifications, and other relevant background checks.
• Maintain accurate records of all recruitment activities in compliance with NDIS standards and internal company policies.
• Candidate Screening and Interviewing:
• Conduct initial screening and interviews, evaluating candidates based on their qualifications, experience, and alignment with the organization’s values.
• Ensure that candidates are empathetic, culturally sensitive, and committed to providing high-quality care to NDIS participants.
• Collaboration with Internal Teams:
• Work closely with hiring managers and NDIS service coordinators to understand specific staffing needs and participant requirements.
• Provide expert advice on market trends, talent availability, and recruitment best practices in the disability support sector.
• Onboarding and Support:
• Coordinate the onboarding process for new hires, ensuring they have the necessary training and clearances to start their roles.
• Ensure new employees understand the NDIS participant care plans and are familiar with the organization’s processes, policies, and values.
• Employer Branding and Networking:
• Promote the organization as an employer of choice within the NDIS industry, enhancing the company’s reputation through positive candidate experiences and engagement in industry events.
• Reporting and Analytics:
• Track key recruitment metrics, such as time-to-fill, quality of hire, and retention rates, to continuously improve the recruitment process.
• Provide regular reports on hiring progress, recruitment challenges, and market trends to HR leadership and department heads.

Responsibilities:

 - Assist the claims department with the claims process, ensuring timely and accurate resolution.

 - Handle administrative tasks including managing tolls and parking tickets efficiently.

 - Provide excellent customer service via phone, email, and text, addressing customer inquiries and concerns promptly and professionally.

 - Contribute to marketing efforts by assisting with various tasks such as social media management, content creation, and promotional campaigns.

 - Collaborate with team members to ensure seamless operations and customer satisfaction.

- Perform additional duties and responsibilities as assigned.