We are looking for a customer-oriented service representative.

What does a Customer Service Representative do?

A Customer Service Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

For this role, you will be one of our many Customer Service Reps who will assist customers and delivery partners in making ordering Food a breeze.

Your main role is to make the entire food-ordering experience of our customers a positive experience.

• Provide excellent customer service via phone, email, and chat.
• Handle inquiries, complaints, and provide solutions to customers.
• Maintain accurate records of customer interactions.
• Work collaboratively with team members to meet goals.
• Adhere to company policies and procedures.

PLEASE READ VERY CAREFULLY BEFORE APPLYING.

THIS IS TEMPORARY WFH (EQUIPMENT PROVIDED) AND APPLICANTS MUST BE RESIDING WITHIN NCR AND NEARBY PROVINCES ONLY.

THIS IS VIRTUAL PROCESS

The Customer Service Representative position interfaces with customers via inbound calls or outbound calls, This position provides customer service support and resolution of routine problems regarding client's product or services.

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services

1. Identifies prospective clients through leads and referrals.

1. Schedules client meetings.

1. Performs follow-up calls as needed.

1. Advises on insurance coverage.

1. Conducts periodic policy reviews.

1. Prepares insurance proposals.

1. Completes requirements and submits to underwriters

Company: FWD Philippines

Position Type: Part-time, Commission-based

Location: Remote (Work from Home)

FWD Philippines is seeking motivated individuals to join our team as Financial Wealth Planners. As a Financial Wealth Planner, you will be responsible for helping individuals and families achieve their financial goals through comprehensive wealth management strategies.

• Conduct thorough financial assessments for clients to understand their current financial situation, goals, and objectives.
• Develop personalized financial plans tailored to each client's unique needs and circumstances, encompassing areas such as investment management, retirement planning, risk management, and estate planning.
• Educate clients on various financial products and services offered by FWD Philippines, including life insurance, investment funds, and retirement plans.
• Implement agreed-upon financial strategies and continuously monitor and adjust plans as needed to ensure alignment with clients' evolving goals and market conditions.
• Build and maintain strong relationships with clients, providing ongoing support, guidance, and advice to help them navigate their financial journey.
• Actively prospect and generate leads through networking, referrals, and other business development strategies to expand your client base.
• Stay informed about industry trends, regulatory changes, and product developments to remain a trusted resource and advisor to clients.

As a Buyers Agent Admin with VTiger CRM Automations and Development Experience, you will assist with the customisation and automation of our current VTiger cloud software CRM. This role offers the opportunity to develop various software programs aimed at improving the company's efficiency.

Key Responsibilities

• Support the customisation and automation of the current VTiger cloud software CRM to enhance company operations.
• Leverage expertise in VTiger CRM to code, customise, and automate features for improved functionality.
• Assist in developing and implementing new software programs to boost organisational efficiency.
• Utilise coding skills to streamline processes and ensure seamless integration of new software solutions.
• Collaborate on software development projects to address specific company needs and improve overall performance.

We specialize in outdoor security cameras and hunting cameras. We are now in urgent need of recruiting after-sales representative, who is responsible for answering phone calls and handling after-sales issues. This job is full time ONLY. Our products have a certain level of technical difficulty, but we will provide necessary training before you start work.

Since our customers are mainly from the United States, the working time will be 9:00AM-6:00PM ET, Monday to Saturday. Then the Philippine time is from 9:00PM to 6:00AM.

• Answer incoming calls and respond to customer inquiries.
• Provide product and service information to customers.
• Resolve customer complaints and issues efficiently.
• Document all interactions in the CRM system.
• Maintain a positive attitude and deliver exceptional customer service.
• Work in a fast-paced environment as part of a team.

• Provide clear and professional answers to various questions regarding Travel inquiries.
• Meet all productivity and quality requirements and guidelines.
• Model and work by the company's core values; and
• Achieve and maintain required metrics and goals.

Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services.

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

• Answer incoming calls and respond to customer inquiries.
• Manage high-volume inbound and outbound calls efficiently
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues in a timely manner.
• Meet and exceed performance metrics and targets.
• Document all interactions and maintain detailed records.
• Collaborate with team members to enhance service delivery.

• Responsible for communicating with clients
• Addressing customer complaints
• Following up on customer calls
• Making outbound calls
• Escalating customer issues
• Order processing and documentation
• Follow communication procedures, guidelines and policies
• Recording customer interactions
• Meet individual and team targets
• Resolving customer issues
• Upselling and cross-selling
• Answer customer questions
• Build product knowledge
• Customer Service Representative
• Documenting calls
• Following scripts
• Managing and updating customer databases
• Other duties as assigned
• Participating in training
• Provide exceptional customer service
• Take customer orders

We are launching a team that will provide customer teleservices for our international client. The successful candidate will:

• Answer sales queries and guide clients on proper product/service selection;
• Receive/resolve customer complaints;
• Follow-up with concerned departments and clients on their issues to ensure closure of support tickets;
• Promote client's products and services (through outbound calls) when required for the shift;
• As a pioneering team, this job provides career advancement opportunities as we look at growing the team and training leaders from within.