• Provide exceptional customer support to clients and candidates in the recruitment process.
• Respond to inquiries via phone, email, and chat promptly and professionally.
• Maintain accurate records of client interactions and feedback.
• Assist in resolving issues and ensuring client satisfaction.
• Collaborate with recruitment teams to enhance service delivery.
• Contribute to the continuous improvement of service processes.

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

Job Summary:

We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Responsibilities:

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our client's products and services.

The Customer Service Representative will be responsible for handling inbound and outbound calls from customers, providing them with exceptional customer service, and resolving their inquiries, complaints, and issues in a timely and professional manner. The successful candidate will be able to communicate effectively, build rapport with customers, and provide accurate and up-to-date information about products and services.

• Answering inbound calls from customers and addressing their inquiries, complaints
• Outbound calls for surveys, lead generation, event invitations, and/or sales
• Inbound calls to resolve customer queries or close lead/sales
• Data entry to update customer relationship management (CRM) software
• Create reports using Microsoft Office and Google Drive
• Meet service level agreements set forth
• Perform other duties as assigned

• Respond to customer inquiries regarding products and services.
• Provide technical support and troubleshoot issues effectively.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with sales and technical teams to enhance customer satisfaction.
• Contribute to the improvement of service processes and policies.

Cosmetix Unlimited, Inc. is a leader in manufacturing and providing industrial supplies, dedicated to delivering quality and innovation in every product we offer. Join us in ensuring exceptional customer experiences in a dynamic industry!

• Assist customers with inquiries related to solar energy products and services.
• Provide information on energy efficiency and sustainability solutions.
• Resolve issues promptly and maintain customer records.
• Collaborate with sales and technical teams to ensure seamless service delivery.
• Educate clients on solar installation processes and benefits.

Position: Customer Service Representative

A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.

Offer and Benefits:

-Up to 25k Salary Package (depends w/ the BPO experience)

-HMO Day 1

-20% Night Differential

-Other benefits will discussed upon Job Offer

• Join iPloy a thriving BPO & Call Center industry.
• Address client inquiries, resolve issues, and provide exceptional service.
• Engage with customers via phone, email, or chat; document interactions.
• Maintain a deep understanding of our products and services.
• Ensure customer satisfaction and support in achieving business goals.

A customer service administrator's job is to create and manage a positive customer experience. It is a supervisory role in a business or organization, and while the exact responsibilities may differ depending on your employer, your job will involve working with customers and a team.

• Represent company in addressing customer inquiries and resolving complaints effectively.
• Facilitate communication between candidates and businesses, ensuring a smooth recruitment process.
• Manage client relationships, offering support and guidance
• Record, track, and document all queries and solutions within our CRM system.
• Strive for high customer satisfaction through proficient service in our fast-paced environment

WHO WE ARE?

Asiatel Outsourcing is experiencing unprecedented growth and is actively seeking top-tier talent to join our esteemed FinTech Team. As we continue to expand our operations, we are committed to fostering a culture of excellence and innovation.

WHY US?

Join one of the most dynamic and rapidly expanding teams of 2024! Become a vital member of our team as a CUSTOMER SERVICE REPRESENTATIVE for our prestigious International Financial Account. Contribute to one of our most successful campaigns and be part of our exciting growth journey.

We are seeking a dedicated and professional Customer Service Representative (CSR) to join our team. The CSR will handle customer inquiries, resolve issues, and provide exceptional service through inbound and outbound calls and emails. The ideal candidate will represent the company positively, process remittances accurately, ensure compliance with regulations, and maintain up-to-date knowledge of our products and services.

We are looking for individuals who are passionate about delivering exceptional customer experiences, possess excellent communication skills, and thrive in a fast-paced environment. This is an incredible opportunity to be part of a dynamic team at the forefront of the financial technology industry.

If you are ready to embark on an exciting career journey with ample opportunities for growth and development, then we invite you to join us at Asiatel Outsourcing. Take the next step in your career and become a valued member of our rapidly expanding FinTech Team! Apply now to seize this extraordinary opportunity.

• Provide a high level of customer service, respond to inbound calls and emails (handles customer’s queries by explaining procedures; answering questions; providing information, and resolution for customers. And proactively do outbound calls as necessary.
• Present the best image of the company as the first contact with a client or potential client.
• Process remittances and ensure transactions comply with local and overseas regulations.
• Handle the transactions with the utmost care and honesty.
• Works within established departmental procedures to resolve common remittance-related issues such as not in good order situations.
• Gather information useful in providing recommendations and solutions to a technical problem.
• Ensure compliance with service agreements to evade legal issues.
• Maintain up-to-date knowledge of company products and services.
• Educate customers on the features of company products/services to minimize technical challenges.
• Follow-up on customers to ensure their issues are completely resolved.
• Maintain customer records by updating account information and tracking customer issues using CRM to ensure quick resolution.
• Support several products of Lemonade Technology Inc.
• Provides General Customer Service support with the aim to build a strong relationship between the Customer and the Company
• Contributes to team effort by accomplishing related results as needed.
• Maintains communication with your Team Manager /Operations and other departments as needed.
• To provide support for a list of specific online marketing tasks delegated by the Client (Lemonade Director, or the Team Leader / Managers)
• Maintain a regular and reliable level of attendance and punctuality.
• Perform appropriate duties as assigned by Management. Other duties may be assigned.

• Answer inbound calls and respond to customer inquiries in a timely manner.
• Maintain a high level of professionalism and provide exceptional customer service.
• Document all call information according to standard operating procedures.
• Identify customer needs, clarify information, research issues, and provide solutions.
• Meet personal/team qualitative and quantitative targets.

Join our team as a Records Retrieval Customer Service Representative in Makati and take advantage of a ₱10,000 sign-on bonus plus an up to ₱25,000 monthly salary package! This role is perfect for customer service professionals with a keen eye for detail who thrive in a dynamic environment.

• Manage records retrieval from start to finish, ensuring timely and accurate processing
• Communicate with medical facilities to request, confirm, and collect documents
• Handle customer inquiries and provide outstanding support via phone, email, and chat
• Ensure confidentiality and maintain thorough documentation throughout the retrieval process
• Track and manage multiple customer accounts efficiently

What We Offer:

• Up to ₱25,000 Monthly Salary Package
• ₱10,000 Sign-On Bonus for New Hires
• Opportunities for career growth and development
• A collaborative and supportive work environment

• Process transactions such as deposits, withdrawals, and payments accurately
• Provide high-quality customer service and address client inquiries
• Maintain accurate records and manage cash transactions securely
• Assist with opening accounts and other banking services
• Ensure compliance with bank policies and regulatory requirements

Member Services Assistant/Teller screen and evaluate all membership and loan applications in their assigned region. This includes reviewing applications, checking documents, and more. They also handle customer inquiries and ensure that the Association’s products and services are delivered efficiently.

Key Responsibility:

• Manages end-to-end sales from lead generation to closing in the assigned territory.
• Willing to be deployed to other regions when needed.
• Coordinates with Head Office teams to meet customer satisfaction and revenue goals.
• Executes sales plans to expand the member base.
• Processes membership and loan applications following set guidelines.
• Maintains knowledge of products and services.
• Addresses member inquiries on memberships, loans, and services.
• Builds relationships with PNP, BFP, and public safety units to drive deposits, loans, and memberships.
• Provides excellent customer service.
• Assists with sales campaigns and provides updates for strategy planning.
• Handles queries on deposits, loans, memberships, and billing.
• Completes other tasks as assigned.

COMPANY BENEFITS:

13 month pay

Uniform allowance

SL conversion - 15 SL and 15VL

HMO +2 dependents

Monthly salary + Cash rewards with target (Annually)

• Provide clear and professional answers to various questions regarding Travel inquiries.
• Meet all productivity and quality requirements and guidelines.
• Model and work by the company's core values; and
• Achieve and maintain required metrics and goals.