• Manage AIA lump sum contract billing in Spectrum ERP, including creating and posting invoices, change orders, schedules of values, and managing lien waivers and third-party billing systems.
• Collaborate with project management to identify billing opportunities, optimize overbillings, and improve cash flow, while posting cash and managing collections.
• Assist with monthly sales journal closing and ensure deadlines are met, while responding to project manager requests and maintaining customer relationships.
• Learn and utilize FabSuite for material billing and reporting, and become an expert in Spectrum to support project managers and recommend process improvements.
• Work with the Cost Accounting Manager to ensure change orders are updated in Spectrum.

As an Operations and Compliance Associate based in the Philippines, you'll play a crucial role in supporting our day-to-day operations and ensuring regulatory compliance. This position is perfect for recent graduates looking to kickstart their career in fintech.

You will lead the build of our compliance operations, and serve as the point of contact to our compliance partners and internal teams for all Money Service Business compliance needs.

In this role, you will design and implement compliance operations, including policies and procedures and a system of controls. You will also build AML and KYC programs leveraging technology.

• Support the development and implementation of compliance policies and procedures
• Help monitor transactions for potential fraud or money laundering activities
• Contribute to Know Your Customer (KYC) processes and documentation
• Collaborate with cross-functional teams to improve operational efficiency
• Assist in daily operations, including customer support and transaction processing
• Stay updated on relevant regulations and assist in implementing necessary changes
• Participate in creating reports for management and regulatory bodies
• Manage the engagement of third party firms, performing any policies/procedural reviews and due diligence; evaluate risk-mitigation vendor capabilities

We’re Hiring: Faults and Helpdesk

Transform your workspace and your career—join us for a flexible work-from-home role that fits your lifestyle!

We are currently on the lookout for a Faults and Helpdesk to join our team at Cloudstaff, the #1 workplace everywhere! Get hired from now until December 2024 and get 2 tickets for you and your loved one to this year's year-end party at The Philippine Arena featuring global musicians, Air Supply.

Role: Faults and Helpdesk

Work Arrangement: Work from home

Schedule: Morning shift

Office Flex is a permanent Work From Home and includes Fiber Internet, Backup Internet, UPS, PC/Laptop. Management of Fault and support inquiries

- Responsible in answering inbound calls to the faults queue

- Responsible for Level 1 troubleshooting and fault resolution

- Activation of diversions request whether due to fault or FFS

- Simple programming changes

- Created Fault cases/events in the CRM to be handled by the Case Management team

- Transfer the call to the correct department if necessary

- Reduce the waiting time of the customer in the queue

- Responsible in providing technical assistance and enquiries about all products and services

- Management of Live Chat and Drop box enquiries and faults

- Updating CRM with relevant notes

- Managing customers expectations around SLA’s and restoration times

- Offering diversion and interim options where applicable

- Scanning open cases

- Logging faults with upstream carriers

- Assisting technicians in the field

Handling of PABX enquiries

- Responsible in assisting customers checking phone system programming issues

- Responsible in providing technical assistance and enquiries about the Phone system (E.g. Voicemail issues,

diversions, ring groups and etc)

- Responsible in escalating issues to service team for necessary onsite visit and hardware issues.

• Ensures that all doctor’s orders are being implemented with 100% compliance with the treatment protocols / SOPs
• To resolve all uncompleted orders and all existing patient concerns
• Primary Medical Representative’s responsibility includes; educating and offering general support to patients and their family members about the diagnostic and treatment services offered at the NeuroCognitive Institute.
• Medical record responsibilities include processing, requesting, faxing, mailing, printing and archiving all medical records.

We are seeking an experienced Senior-level Graphics and Design professional who can also serve as an Executive Assistant to our Chief Operating Officer (COO). The ideal candidate must have an American accent or a neutral accent for smooth communication in a professional setting. This is a fully remote position, requiring strong design skills, attention to detail, and executive assistance capabilities.

Key Responsibilities:

• Provide executive-level support to the COO, including managing calendars, coordinating meetings, and handling correspondence.
• Create and oversee graphic design projects, ensuring high-quality, professional standards are met.
• Assist in the preparation of presentations, reports, and other visual materials for internal and external stakeholders.
• Manage communication between departments and external parties on behalf of the COO.
• Act as a gatekeeper to manage the COO’s schedule and workflow, prioritizing and completing all tasks on time.
• Handle sensitive and confidential information with discretion.
• Collaborate with other team members to ensure smooth operational and project execution.

• Provide exceptional customer support to clients and candidates in the recruitment process.
• Respond to inquiries via phone, email, and chat promptly and professionally.
• Maintain accurate records of client interactions and feedback.
• Assist in resolving issues and ensuring client satisfaction.
• Collaborate with recruitment teams to enhance service delivery.
• Contribute to the continuous improvement of service processes.

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

Job Summary:

We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Responsibilities:

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our client's products and services.

The Customer Service Representative will be responsible for handling inbound and outbound calls from customers, providing them with exceptional customer service, and resolving their inquiries, complaints, and issues in a timely and professional manner. The successful candidate will be able to communicate effectively, build rapport with customers, and provide accurate and up-to-date information about products and services.

• Answering inbound calls from customers and addressing their inquiries, complaints
• Outbound calls for surveys, lead generation, event invitations, and/or sales
• Inbound calls to resolve customer queries or close lead/sales
• Data entry to update customer relationship management (CRM) software
• Create reports using Microsoft Office and Google Drive
• Meet service level agreements set forth
• Perform other duties as assigned

• Respond to customer inquiries regarding products and services.
• Provide technical support and troubleshoot issues effectively.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with sales and technical teams to enhance customer satisfaction.
• Contribute to the improvement of service processes and policies.

Cosmetix Unlimited, Inc. is a leader in manufacturing and providing industrial supplies, dedicated to delivering quality and innovation in every product we offer. Join us in ensuring exceptional customer experiences in a dynamic industry!

• Assist customers with inquiries related to solar energy products and services.
• Provide information on energy efficiency and sustainability solutions.
• Resolve issues promptly and maintain customer records.
• Collaborate with sales and technical teams to ensure seamless service delivery.
• Educate clients on solar installation processes and benefits.

Position: Customer Service Representative

A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.

Offer and Benefits:

-Up to 25k Salary Package (depends w/ the BPO experience)

-HMO Day 1

-20% Night Differential

-Other benefits will discussed upon Job Offer

• Join iPloy a thriving BPO & Call Center industry.
• Address client inquiries, resolve issues, and provide exceptional service.
• Engage with customers via phone, email, or chat; document interactions.
• Maintain a deep understanding of our products and services.
• Ensure customer satisfaction and support in achieving business goals.

A customer service administrator's job is to create and manage a positive customer experience. It is a supervisory role in a business or organization, and while the exact responsibilities may differ depending on your employer, your job will involve working with customers and a team.

• Represent company in addressing customer inquiries and resolving complaints effectively.
• Facilitate communication between candidates and businesses, ensuring a smooth recruitment process.
• Manage client relationships, offering support and guidance
• Record, track, and document all queries and solutions within our CRM system.
• Strive for high customer satisfaction through proficient service in our fast-paced environment

WHO WE ARE?

Asiatel Outsourcing is experiencing unprecedented growth and is actively seeking top-tier talent to join our esteemed FinTech Team. As we continue to expand our operations, we are committed to fostering a culture of excellence and innovation.

WHY US?

Join one of the most dynamic and rapidly expanding teams of 2024! Become a vital member of our team as a CUSTOMER SERVICE REPRESENTATIVE for our prestigious International Financial Account. Contribute to one of our most successful campaigns and be part of our exciting growth journey.

We are seeking a dedicated and professional Customer Service Representative (CSR) to join our team. The CSR will handle customer inquiries, resolve issues, and provide exceptional service through inbound and outbound calls and emails. The ideal candidate will represent the company positively, process remittances accurately, ensure compliance with regulations, and maintain up-to-date knowledge of our products and services.

We are looking for individuals who are passionate about delivering exceptional customer experiences, possess excellent communication skills, and thrive in a fast-paced environment. This is an incredible opportunity to be part of a dynamic team at the forefront of the financial technology industry.

If you are ready to embark on an exciting career journey with ample opportunities for growth and development, then we invite you to join us at Asiatel Outsourcing. Take the next step in your career and become a valued member of our rapidly expanding FinTech Team! Apply now to seize this extraordinary opportunity.

• Provide a high level of customer service, respond to inbound calls and emails (handles customer’s queries by explaining procedures; answering questions; providing information, and resolution for customers. And proactively do outbound calls as necessary.
• Present the best image of the company as the first contact with a client or potential client.
• Process remittances and ensure transactions comply with local and overseas regulations.
• Handle the transactions with the utmost care and honesty.
• Works within established departmental procedures to resolve common remittance-related issues such as not in good order situations.
• Gather information useful in providing recommendations and solutions to a technical problem.
• Ensure compliance with service agreements to evade legal issues.
• Maintain up-to-date knowledge of company products and services.
• Educate customers on the features of company products/services to minimize technical challenges.
• Follow-up on customers to ensure their issues are completely resolved.
• Maintain customer records by updating account information and tracking customer issues using CRM to ensure quick resolution.
• Support several products of Lemonade Technology Inc.
• Provides General Customer Service support with the aim to build a strong relationship between the Customer and the Company
• Contributes to team effort by accomplishing related results as needed.
• Maintains communication with your Team Manager /Operations and other departments as needed.
• To provide support for a list of specific online marketing tasks delegated by the Client (Lemonade Director, or the Team Leader / Managers)
• Maintain a regular and reliable level of attendance and punctuality.
• Perform appropriate duties as assigned by Management. Other duties may be assigned.