• Order Taking:
• Professionally answer incoming calls, greeting customers and introducing yourself.
• Carefully and accurately record customer orders, upselling or suggesting additional items when appropriate.
• Clearly repeat the order back to the customer to confirm accuracy.
• Process orders promptly and efficiently in the restaurant's ordering system.
• Customer Service:
• Respond to customer questions regarding menu items, restaurant policies, and promotions.
• Address customer inquiries and resolve any issues related to orders promptly and professionally.
• Handle any customer concerns or issues with empathy and professionalism.
• Strive to provide a positive and memorable customer experience on every call.
• Data Entry & Annotation:
• Accurately enter customer order data into the provided system.
• Annotate recordings as per established guidelines, using a natural conversational tone and ensuring minimal background noise.
• Follow scripting requirements for consistent service quality.
• Additional Tasks:
• Maintain up-to-date knowledge of restaurant menus, promotions, and policies.
• Adhere to all company procedures and standards for order processing and customer service.
• Participate in team meetings and training sessions to continuously improve skills.
• Work collaboratively with team members to meet performance goals and maintain a high level of customer satisfaction.

Work Schedule:

• Full-time position
• Night shift to graveyard schedule, including shifting schedule
• Willing to work in McKinley, Taguig (office-based)
• 100% On-site
• Willing to ASAP

***One-day Hiring Process***

• Fluent spoken and written English skills are essential for clear communication with US customers.
• A friendly and patient demeanor with a passion for providing exceptional service.
• Ability to accurately record and input customer information. 
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving skills and a customer-focused attitude
• Comfortable using computer systems and restaurant ordering software.
• Proficient typing for efficient data entry.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• At least 1 year experience in a customer service role, preferably in a BPO environment and order-taking service.
• Open to Fresh Graduate and other BPO line of service
• Preferred applicants within Metro Manila

Benefits:

• Competitive salary.
• HMO
• Paid training to ensure your success in the role.
• Opportunities for growth within the company.
• Fun and supportive team environment.