Customer Service Agent
Job Description
Description
- Receive calls from customers and answer questions, as well as question participants to obtain full understanding of what information is being requested.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Creates cases for employee inquiries and questions outside scope.
- Educate callers on client processes whenever necessary.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Provide quality customer service on every call.
- Communicate clearly and effectively with participants
- Meet and exceed performance standards set by the account
- Ensure customer satisfaction and provide professional customer support.
- Performs other duties assigned.
Requirement
- 1 Year of BPO experience
- Government Mandatory Documents
- Candidate must possess at least a Bachelor's/College Degree/College Level, any field.
- Required skill(s): Customer Service, Customer Care.
- At least 1 year of working experience in the related field is required for this position.
- Applicant must be willing to work in Eastwood City
Jomel dela Cruz
Human Resources StaffSequential Tech
Active today
Working Location
8th floor, E-Commerce Plaza, Eastwood City, 1 Garden Road, Bagumbayan, Quezon City, 1110 Metro Manila, Philippines
Benefits
Employee Recognition and Rewards
Employee of the Month Award
Government Mandated Benefits
13th Month Pay, Philhealth, SSS/GSIS
Insurance Health & Wellness
Dental Insurance
Perks Benefits
Parking Space
Time Off & Leave
Sick Leave, Special Leave for Women, Vacation Leave
Posted on 28 October 2024
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