Artech Technology Inc. Customer Service Analyst

₱25-30K[Monthly]

On-site - TaguigFull-time<1 Yr ExpBachelor

Good Communication SkillsPhone SupportDetail Oriented

Act as the first point of contact for client inquiries, resolving issues with exceptional customer care and attention to detail.
Maintain customer records by updating account information in our CRM systems comprehensively and accurately.
Collaborate closely with our HR and Recruitment divisions to ensure client requests are addressed promptly and efficiently.
Provide valuable feedback from customer interactions to help Artech Technology Inc. continually improve its services.
Candidate should possess strong communication skills and a passion for delivering outstanding customer service.

Educational Qualifications: Bachelor’s degree in business administration, communications, or a relevant field.
Experience Level: Less than 1 year of experience in a customer service role preferred; fresh graduates are welcome to apply.
Skills and Competencies: Exceptional communication and interpersonal skills, problem-solving ability, adept in using customer service software, and capable of handling customer inquiries effectively.
Responsibilities and Duties: Respond to customer queries, manage customer complaints, ensure customer satisfaction, and provide professional customer support.
Working Conditions: Office-based role with a possibility of remote work, must be willing to work in shifts as required.
Qualities and Traits: Patient, empathetic, attentive to detail, with a positive attitude and ability to maintain composure under pressure.

Zoila Ann Barcelon

Project Manager Artech Technology Inc.

Active this month

Uptown Place Tower 3. Corner, 11th Ave, Taguig, Metro Manila, Philippines

Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS
Time Off & Leave
Maternity & Paternity Leave, Sick Leave, Vacation Leave

Posted on 23 October 2024