Since its inception in 1993, Welsend’s steadfast commitment to client satisfaction has propelled the company towards global expansion, culminating in the establishment of Welsend Global Services Inc. in the Philippines in 2023. In 1993, Welsend was founded, marking the beginning of its journey as a paging service provider. Recognizing the evolving needs of the industry, Welsend underwent a transformative shift in 2004. With a sharp focus on Contact Center Services, the company embraced its role as a dedicated BPO service provider. This pivotal change was initiated at the inaugural delivery site located in Weifang, Shandong province, China. Welsend’s unwavering dedication to client satisfaction and continuous improvement fueled its growth and garnered recognition within the BPO industry. The company was acknowledged by both clients and industry peers, acquiring various certificates and prestigious awards.