Role Name: IT & Admin Officer

Description: IT Support Engineer & System Administrator

Company Overview: Call Center/ IT-Enabled Service/ BPO

1. IT Administration & User Support

• Maintenance of server hardware and software, resource management, configuration changes, switch-over drills, etc.
• Operation and maintenance of PC terminal hardware and software, applications, video surveillance, access control, and structured cabling systems.
• Maintenance of data center equipment and routine inspections of the data center environment, including receiving and documenting bug reports and root cause analysis.
• Installation and debugging of access layer network devices, network optimization, daily inspections, and maintenance.
• Receive, document, and prioritize issued tickets from IT help desk system, and help ASC/OSMC/ADC staff in the use of existing applications or services.
• Receive and document bug reports.

2. System/ Application Enhancement:

• Modify the functionality of existing applications (Danaos, Orion, eBMS).
• Apply new functionality via the vendors and fulfil monitoring requirements.
• Enhance run-time efficiency. Modify applications based on new releases of hardware or software when needed.

3. Administration

• Coordinates with different departments to ensure smooth onboarding of new hires, including equipment allocation and setup
• Performs general administrative tasks, such as managing office supplies, sorting mail, maintaining office cleanliness and liaising with Building Admin and office personnel for overall office upkeep.
• Manages meetings and appointment, disseminates memos, correspondence, daily agenda, and conference calls, assists guests, including seat and parking hoteling, logistics and travel arrangement, mailing and shipping of documents and office hardware
• Plans, initiates, and carries to completion, clerical, secretarial and administrative activities and other administrative tasks that may arise

• Bachelor’s Degree in Information Technology
• At least 3 years of experience and strong knowledge in server administration, network fundamentals, firewall system
• Proficient in operating Windows, AAD Domain control, PC terminal devices, structured cabling, surveillance, and access control systems.
• Excellent troubleshooting and problem-solving skills, with the ability to analyze complex issues and provide immediate effective solutions
• Familiarity with Danaos, Orion, eBMS, ASC, OSMC, ADC
• Strong communication skills and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders.
• Managing and monitoring website functionality, server performance, and all IT infrastructure-related matters.

Work Setup:

Willing to work in McKinley, Taguig City (on-site),

Full time position,

Shifting schedule (day and night shift coverage)