The Executive Director of AGCI Philippines is responsible for overseeing the financial management, implementation of policies and procedures, and direction of all the activities and functions of AGCI programming in the Philippines. This position will be responsible for co-developing a strategic plan for expansion of AGCI’s Child Advocacy Model within the Philippines.

At Bossjob, we believe that bringing change to the world through technological revolution is a fulfilling opportunity. We are dedicated to providing innovative solutions that empower job seekers and employers alike.

Bossjob is seeking a Marketing Director to lead our marketing initiatives in the Philippines. In this crucial role, you will design and execute strategic marketing plans, analyze market trends, and implement localized campaigns to elevate our brand presence. You'll mentor and inspire the marketing team, fostering a collaborative culture while ensuring adherence to best practices for operational efficiency. Additionally, you will contribute to integrated campaigns, playing a key role in shaping Bossjob’s growth and solidifying our position as a market leader.

• Strategy Implementation: Develop and implement an effective marketing strategy tailored for the Philippine market. Analyze market trends and competitors to localize marketing tactics and strategies.
• Coaching & Training: Lead, mentor, and expand the marketing team, ensuring they achieve their targets and contribute to company growth. Ensure adherence to marketing processes and guidelines for maximum efficiency and effectiveness.
• Reporting: Monitor and report on marketing performance, providing valuable insights and recommendations to the HQ team.

The Service Advisor is mainly responsible on accepting vehicles, advising customers, and preparing Job Order. The Service Advisor is also responsible in coordinating with receptionist in making entry in the customer file/ folder. He/ She receives customer telephone inquiry, prepares cost estimate, scope and type of work to be done, and time frame. Maintains automotive records. Markets the services offered by the company and informs the customer about all other services that are available in the company.

Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control, and safety measures as established and set for the Operations Department. The experienced Operations Manager will ensure safe and efficient operations.

Serve as a company representative on regulatory issues. Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting, and look for opportunities to expand systems. Carry out supervisory responsibilities in accordance with company's policies and applicable laws.

Operations manager duties and responsibilities may include interviewing, selection, and hiring; training new and existing employees; planning, assigning, and directing work; authoring and discussing with employees performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards.

Job Types: Full-time, Permanent

Client Overview

Velotric is an innovative company founded by industry leaders from renowned brands like Lime, Giant, Specialized, and Decathlon. The team is passionate about creating ebikes that combine elegance, high performance, reliability, safety, and affordability. With a vision for a more expressive and stress-free riding experience, Velotric offers a flagship model, the Velotric Discover 1, which emphasizes style, comfort, and engineering reliability. The company is committed to providing an ebike that is easy to use, enjoyable to ride, and delivers superior performance while maintaining a sleek and fashionable design. 

Position Overview 

We are looking for a dynamic and experienced Operations Manager to lead and elevate our customer service operations. The ideal candidate is a results-oriented leader with a strong passion for delivering outstanding customer experiences. This role requires a blend of strategic leadership, operational expertise, and team management skills to guide a high-performing customer service team and drive ongoing improvements across all areas of service. 

Service Delivery Management:

• Develop and execute customer service strategies that align with the company’s objectives and contribute to overall business success.
• Establish long-term goals and performance metrics to ensure the achievement of both customer satisfaction and business growth.
• Monitor industry trends and adapt strategies to ensure the company remains a leader in customer service excellence.
• Oversee day-to-day operations, ensuring that all customer inquiries and issues are resolved in a timely and efficient manner.
• Establish and track key performance indicators (KPIs) to measure team productivity, customer satisfaction, and overall service quality.
• Ensure compliance with internal processes, service level agreements (SLAs), and industry standards.

Team Leadership and Coordination:

• Lead and manage the delivery team, including task delegation, performance monitoring, and professional development.
• Foster a collaborative and motivated work environment to achieve team goals.
• Provide mentorship and guidance to team members to ensure continuous improvement.
• Conduct performance reviews, provide constructive feedback, and support career development. Set clear goals and expectations to ensure alignment with company objectives.

Client Relationship Management:

• Act as the primary point of contact for clients, ensuring effective communication and a strong partnership.
• Proactively address client concerns and implement solutions to enhance satisfaction.
• Maintain regular updates with clients on project progress and deliverables.

Process Optimization:

• Identify opportunities to improve operational processes and implement best practices.
• Work with cross-functional teams to streamline workflows and reduce inefficiencies.
• Drive initiatives for automation, technology adoption, and resource optimization.

Reporting and Analysis:

• Generate and present regular performance reports to senior leadership, providing insights into team performance, customer feedback, and areas for improvement.
• Analyze data from customer service interactions to identify trends, pain points, and opportunities for improvement.
• Make data-driven recommendations for process changes, training needs, and team adjustments to support continuous growth and service excellence.

Compliance and Risk Management:

• Ensure compliance with company policies, client requirements, and relevant industry regulations.
• Mitigate risks by proactively addressing operational challenges and maintaining contingency plans

Cross-Department Collaboration:

• Collaborate with departments such as Sales, Logistics, and IT to resolve customer issues and create a seamless customer experience.
• Serve as a liaison between customer service and other departments to ensure smooth communication and issue resolution. Collaborate with leadership to align customer service efforts with overall organizational goals.

The Operations Manager is a pivotal leadership role responsible for overseeing the day-to-day operations of the organization. This includes managing all office, staff, and operational functions while ensuring the smooth delivery of behavioral services. The Operations Manager also serves as the key point of contact for the organization’s senior management in Hong Kong, local government agencies, and medical or hospital partners, ensuring strong communication and alignment with key stakeholders.

While direct experience in autism or behavioral services is not a requirement, a strong understanding of operations management, team coordination, and leadership will be essential. The ideal candidate will have excellent organizational, communication, and interpersonal skills, with a passion for improving operational systems in a service-based environment.

1. Operations Management:

• Oversee and streamline daily operations to ensure efficiency and high-quality service delivery.
• Manage operational processes, systems, and resources to meet organizational goals and client needs.
• Work closely with senior management (including the boss in Hong Kong) to develop and implement strategies that improve overall operations.
• Ensure compliance with company policies, regulatory requirements, and best practices in service delivery.
• Manage office facilities, supplies, equipment, and technology resources effectively.

2. Staff Management & Support:

• Supervise administrative and support staff, including recruitment, training, and performance management.
• Foster a positive and collaborative work culture, promoting staff retention and professional growth.
• Support staff with necessary resources, mentorship, and training related to operational functions and behavioral principles.
• Ensure staff are aligned with organizational objectives and have a clear understanding of their roles and responsibilities.

3. Client & Program Coordination:

• Coordinate and ensure smooth operation of client programs and services, working with clinicians, behavior analysts, and other team members.
• Monitor and evaluate program outcomes, making recommendations for operational improvements.
• Provide exceptional customer service, addressing client and family needs and concerns.

4. Liaison with Management and External Stakeholders:

• Act as the primary point of contact with the executive team in Hong Kong, providing regular updates on operations, challenges, and progress.
• Establish and maintain strong relationships with government agencies, medical professionals, and hospitals to support program development and referral processes.
• Represent Autism Partnership Manila in discussions with healthcare and government entities, ensuring compliance with regulations and building partnerships for the future growth of the organization.

5. Financial & Budgetary Oversight:

• Assist in the preparation and management of operational budgets, ensuring cost-efficiency and resource allocation.
• Oversee financial processes related to office and operational expenses, forecasting, and reporting.
• Assist in managing contracts, vendor relationships, and procurement processes.

6. Office & Administrative Oversight:

• Oversee office administration, including scheduling, client appointments, and staff work schedules.
• Ensure the smooth operation of daily administrative tasks, including documentation, record-keeping, and compliance with privacy standards.

7. Process Improvement & Quality Assurance:

• Continuously assess and improve operational systems to maximize efficiency, service quality, and team collaboration.
• Implement and track performance metrics to evaluate the effectiveness of operational processes and service delivery.
• Provide recommendations to management on operational enhancements or resource needs.

As the Operations Manager, your responsibilities will include:

• Overseeing Daily Operations: Manage and monitor the daily operations of the restaurant, ensuring that all areas of the business run smoothly, including kitchen, front-of-house, and service teams.
• Team Management & Training: Lead, train, and motivate a team of staff, ensuring high levels of performance and excellent customer service. Conduct regular performance evaluations and implement staff development programs.
• Customer Service Excellence: Ensure that customer service standards are met or exceeded. Handle guest complaints or issues in a professional and effective manner to guarantee customer satisfaction.
• Budgeting & Cost Control: Oversee and manage restaurant expenses, including labor costs, inventory management, food and beverage costs, and other operational expenses. Work to optimize cost efficiency and achieve financial goals.
• Quality Control: Ensure consistency in food quality and presentation. Work with the kitchen team to maintain high standards of hygiene, food safety, and product quality.
• Inventory Management: Monitor inventory levels and order supplies when necessary, ensuring there is no shortage of key ingredients or supplies.
• Health and Safety Compliance: Ensure that the restaurant adheres to all relevant health, safety, and sanitation regulations. Conduct regular inspections and maintain a safe working environment for all staff and customers.
• Promotions & Marketing: Collaborate with the marketing team to implement promotional campaigns, events, or special offers aimed at increasing customer footfall and revenue.
• Reporting & Analysis: Provide regular reports on operational performance, including sales, customer feedback, and staff performance. Analyze trends and recommend improvements.

We are seeking an experienced and dedicated Service Manager to oversee our service operations and ensure the highest level of customer satisfaction. The ideal candidate will have strong leadership skills, a commitment to excellence, and a proven track record in service management.

Key Responsibilities:

• Manage and lead service teams, providing guidance and support to ensure high performance.

• Ensure excellent customer service by addressing client needs, resolving issues, and fostering positive relationships.

• Oversee day-to-day service operations, ensuring efficiency and adherence to company standards and policies.

• Analyze service metrics and performance data to identify areas for improvement and implement strategies to enhance service delivery.

• Train and develop team members to enhance their skills and ensure they are up-to-date with best practices and company procedures.

• Assist in managing the service budget, monitoring expenses, and identifying cost-saving opportunities.

• Identify and implement process improvements to enhance service efficiency and effectiveness.

• Work closely with other departments (e.g., sales, marketing) to align service offerings with business goals.

• Prepare and present regular reports on service performance, customer feedback, and team achievements to senior management.

The Operations Manager will oversee daily operations in the dermatology industry, focusing on enhancing efficiency and streamlining processes. You will coordinate between departments, manage inventory, and utilize ERP systems to ensure smooth operations. Your role will also include implementing cost reduction strategies and leading process improvements. Strong analytical, communication, and leadership skills are essential for this position.

• Department Coordination: Collaborate with various departments to ensure seamless operations and effective communication across the organization.

• Inventory Management: Oversee inventory levels, manage stock control, and ensure timely replenishment to meet operational needs.

• ERP Experience: Utilize ERP systems to manage and optimize operational processes, generate reports, and maintain accurate records.

• Cost Reduction: Develop and implement strategies to reduce operational costs without compromising quality.

• Process Improvement: Streamline processes to enhance efficiency and productivity within the organization.

• Analytical: Analyze operational data to identify trends, make informed decisions, and drive improvements.

• People Handling: Manage and lead a team, providing guidance and support to ensure high performance and engagement.

Role Name: Operations Manager

Company Overview: Call Center/ IT-Enabled Service/ BPO

Job Responsibilities:

This position handles operational and tactical decisions, such as developing key performance metrics, managing outsourcing, and developing team leaders.

Operations Strategy and Planning:

• Contribute positively and effective to a new BPO
• Supervise agents, supervisors, and team leaders in day-to-day operations in accordance with organizational policies and applicable legal requirements.
• Continuously develop, implement, and review operational strategies, evaluate state-of-the-art technologies, and establish systems, policies, and procedures to improve efficiency, reduce errors, and enhance productivity.
• Provide subject matter expertise in handling escalated calls and complaints, and implement best practices in the process.
• Develop and maintain effective processes for recruiting, onboarding, training, scheduling, mentoring, coaching, performance standards, and rewards and recognition for people and leadership development.

Client-Centric:

• Participate in the development and presentation of business development proposals.
• Provide excellent customer service, assess client needs through Key Performance Indicators (KPIs), ensure customer satisfaction, and report on performance related to customer accounts.
• Balance the needs of key stakeholders and ensure teams are aware of business objectives.
• Implement and oversee the quality of deliverables, and effectively manage team relationships to ensure exceptional performance.
• Maintain data privacy and protect customer information.

People and Leadership:

• Coach and develop direct reports to acquire and refine necessary job skills through constructive feedback, ongoing training, and other coaching techniques. Conduct regular performance reviews and one-on-one meetings with direct reports to evaluate performance against KPIs.
• Provide regular feedback to the Director, Chief Operating Officer, and other members of the management team regarding current operational performance. Escalate issues appropriately and in real-time, including but not limited to financial, performance, and human resources issues.
• Ensure compliance with all company and business policies, procedures, and regulations relating to job duties by following the "lead by example" rule.
• Execute short- and long-term performance goals developed by the Senior Management Team.
• Collaborate with respective Operational Support Teams to train employees to meet client demands.
• Be responsible for the department’s overall performance and for motivating the team to exceed departmental goals and objectives.
• Monitor staff work for quality assurance to foster continuous process improvement and provide excellent service to all customers.
• Effectively coach direct reports on their performance to ensure they meet performance metrics.
• Develop and implement a succession leadership plan and a learning and development program to decrease attrition rates and maintain employee satisfaction.
• Maintain a safe and secure work environment by adhering to safety practices.
• Perform other duties as assigned by management.

Use their understanding of auxiliary equipment such as Network, CCTV, Access Control System, Public Address System, PABX, VoIP, Fire Detection and Alarm System,

Cybersecurity and the likes alongside their management skills manage, maintain, monitor and implement/install said equipment for all client projects of the company.

• Train and lead technical personnel while maintaining policy and guidelines.
• Report directly to the President of the company.

Roles and Responsibilities

1. Plan, Direct, Maintain and coordinate all necessary technical services for the installation, operation and maintenance of all related auxiliary equipment for client projects.
2. Recruit, manage and mentor the team of auxiliary technical team in the Operations Department
3. Streamline procedures in the auxiliary technical team as necessary to facilitate the fast implementation of projects
4. Formulate new strategies, policies and guidelines as necessary to improve the pre-sales technical support, project implementation and after sales support functions of the Auxiliary Technical Team
5. Ensure compliance with company policies and guidelines
6. Ensure the auxiliary technical team career growth and efficiency in the Operations Department
7. Conduct a yearly performance appraisal of the Auxiliary Technical Team for recommendation to the President
8. Assist the President in reviewing all pertinent activities related to Operations and provide administrative support as necessary
9. Responsible for enhancing presentation of services and products offered by ALLTEC to its prospective major clients
10. Introduce, suggest and/or recommend useful training tools and seminars, if any, to improve the quality of services the company offers
11. Perform administrative functions as deemed necessary to protect the interest of the company

Operational Oversight:

• Oversee daily catering operations, including event planning, food preparation, and service delivery.
• Ensure compliance with health and safety regulations.

Team Management:

• Recruit, train, and supervise staff, ensuring high levels of performance and customer service.
• Schedule staff for events and manage labor costs effectively.

Logistics Coordination:

• Coordinate logistics for events, including transportation, setup, and breakdown.
• Manage inventory and supplies to ensure all necessary materials are available.

Client Relations:

• Serve as the primary point of contact for clients before and during events, addressing any concerns or special requests.
• Build and maintain strong relationships with clients to encourage repeat business.

Financial Management:

• Assist in budgeting and forecasting for catering operations.
• Monitor expenses and implement cost-saving measures where possible.

Quality Control:

• Ensure that all food and service meet the company’s quality standards.
• Gather feedback from clients and implement improvements based on their input.

Reporting:

• Provide regular reports on operational performance, including client satisfaction, staff performance, and financial metrics.

Operations Manager is responsible for overseeing and managing the daily operations of a company to ensure that business activities are efficient and aligned with organizational goals. This role requires strong leadership skills, strategic thinking, and a deep understanding of business functions to improve productivity and achieve organizational objectives.

As the Operations Manager, you will be responsible for overseeing the daily operations of the store, managing a team of spa professionals, and maintaining the highest standards of guest satisfaction. You will develop services, ensure compliance with health and safety regulations, and contribute to the spa’s overall wellness offerings.

Lead and manage the day-to-day operations of the spa, including manpower scheduling, supplies inventory, and guest services to ensure smooth and efficient customer management.

Implement and enforce spa policies to ensure high-quality customer care and safety.

Maintain a welcoming atmosphere and overall aesthetics of the spa.

Supervise and motivate a team of spa therapists, ensuring high performance and excellent customer service.

Oversee the development of spa programs, events and promotional offers to drive customer experience and loyalty; and attract new clients.

Maintain spa equipment, ensuring all facilities meet health and safety standards.

Monitor spa financial performance, including budgets, sales targets, and control expenses.

Handle guest inquiries, feedback, and complaints professionally and resolve issues in timely manner.

Hiring, coaching, disciplining, and terminating employment of the staff.

Conduct performance evaluations and provide feedback to employees to enhance their performance.

Facilitate training sessions to keep the staff updated on customer management, and customer service.

Other duties necessary for the SPA that may be assigned from time to time

Operational Oversight:

• Manage and optimize daily operations to ensure smooth and efficient workflow across all departments.

Team Leadership:

• Lead, train, and develop a team of operational staff to ensure high performance and adherence to company standards.

Process Improvement:

• Continuously assess operational processes and identify areas for improvement to increase efficiency and reduce costs.

Strategic Planning:

• Collaborate with senior management to develop and implement long-term strategies to improve operations and achieve company goals.

Budget Management:

• Develop and manage operational budgets, monitor expenses, and ensure cost-effective practices.

Inventory Management:

• Oversee inventory control, including stock levels, ordering, and distribution.

Compliance:

• Ensure all operations comply with relevant industry regulations and internal policies.

Performance Monitoring:

• Track key performance indicators (KPIs) and provide regular reports to senior management on operational performance.

Problem Solving:

• Address operational challenges and implement solutions to prevent recurring issues.

Vendor and Supplier Management:

• Manage relationships with vendors and suppliers to ensure timely delivery of materials and services.

Quality Assurance:

• Maintain high standards of product/service quality and customer satisfaction.