As a Chat admin, you will be responsible for providing exceptional customer service through various social media platforms including TikTok, Shopee, Facebook, and Lazada. You will engage with customers, manage social media communities, coordinate with third-party support groups for order management, attend meetings and coaching sessions, and contribute innovative ideas to improve chat support and other business systems. Additionally, you will handle administrative tasks, including file management, utilizing Google Suite as the primary tool for the job.

JOB RESPONSIBILITY

Responsibilities:

• Chat Support: Respond promptly to customer inquiries and messages across social media platforms, providing product information, addressing concerns, and facilitating sales transactions.
• Social Media Community Management: Monitor and manage comments, messages, and feedback on our social media channels, ensuring a positive brand image and enhancing customer engagement.
• Order Management Coordination: Collaborate with third-party support groups to oversee order processing, shipment tracking, and resolution of order-related issues.
• Meeting Attendance: Attend monthly meetings to discuss performance metrics, customer feedback, and strategies for improving sales and customer service.
• Coaching Sessions: Participate in weekly coaching sessions to enhance communication skills, product knowledge, and customer service techniques.
• Innovation and Knowledge Sharing: Proactively share insights and innovative ideas to improve chat support efficiency, customer satisfaction, and overall business operations.
• Administrative Tasks: Manage files and documentation related to chat support operations using Google Suite, ensuring organization and accessibility.
• Accountability and communication: Ensure to escalate immediate concerns to your supervisor or manager. 

• Proficient written and verbal communication skills in English
• Prior experience providing chat support in dating site is an advantage
• Able to do multi-tasking

We are seeking an Entry-Level IT Helpdesk Technician to provide level 1-2 IT support for a fast-paced and growing organization. This role is ideal for someone who is motivated, eager to learn, and capable of working independently. No prior experience is required, as comprehensive training will be provided for the right candidate. If you are a self-starter looking to begin a rewarding career in IT, we want to hear from you!

Responsibilities:

• Provide level 1-2 IT helpdesk support, including troubleshooting hardware and software issues.
• Respond to client inquiries promptly and professionally, resolving technical problems efficiently.
• Assist in setting up, configuring, and maintaining IT systems and equipment.
• Document and track technical issues and resolutions in the ticketing system.
• Communicate effectively with team members and escalate complex issues when needed.

Experience and Knowledge of Windows Server, Linux, Networking, AWS and Azure will be plus.

This role is for 16 -20 Hours Per Week @ 4 USD PH

You need strong English skills

Prior Experience is IT support is required

IT Technical Support Engineer is responsible in providing support for the company client nationwide.

• To provide on-site support.
• To assist clients in solving complex technical issues.
• To respond to all client queries. may require working after hours as well as a presence on-site as required.
• To document all relevant departmental and field activities and resolve the complexities.
• To perform basic network troubleshooting and maintenance.
• To ensure that client machines operate consistently and efficiently, keeping the machines up and running, consistent up-time of routers, servers, networks, PCs, POS, printer and other office devices.
• To perform printer, POS, laptop and desktop troubleshooting and debugging.
• To communicate with customers in initial deployment troubleshooting, as well as in initial debugging of new hardware and software.
• To offer guidance and training to the client personnel.
• To educate client about the product operation and maintenance procedures.
• To analyze issues and prepare service report in a timely manner.

We are looking for a reliable and detail-oriented Support Specialist to join our team remotely. In this role, you will be responsible for addressing user inquiries, resolving issues, and ensuring a positive experience for our customers. The ideal candidate will have excellent communication skills, a proactive approach to problem-solving, and a strong commitment to customer satisfaction.

• Provide responsive support to users via email, chat, and phone.
• Troubleshoot and resolve user issues promptly and effectively.
• Collaborate with internal teams to escalate and resolve complex issues.
• Maintain accurate records of user interactions and issues.
• Identify common customer challenges and suggest solutions to improve the user experience.
• Keep updated on product information to assist users accurately.

We are seeking a dedicated Technical Support Representative to join our team. This role involves providing expert technical assistance to our clients, troubleshooting software-related issues, and ensuring a smooth customer experience. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for helping customers navigate technical challenges.

• Provide technical support via phone, email, and chat, diagnosing and resolving software issues for customers.
• Document and track support cases, collaborating with development teams to resolve complex technical problems.
• Educate customers on software features, updates, and best practices to improve their experience.
• Stay updated on product knowledge, software releases, and industry trends through training and self-study.
• Contribute to the creation and improvement of support documentation, FAQs, and user guides.

What we Offer:

• Opportunities for growth and advancement
• Competitive compensation package, including Philcare HMO

Work Hours:

• Full-time, Eastern Standard Time business hours, Remote

How to apply:

• Fill out the form using this link:
• Jobcode: TSR-PI-Sep132024

As a Operations Support Coordinator,  you will develop new skills, work in a safety-minded environment, and join us in expanding technology for a better community. Join the family and help us provide the highest level of quality service to our customers and communities while maintaining our commitment to safety!

Responsibilities:

As a Operations Support Coordinator, you will work closely with the Onsite Plant Engineers to identify and document tasks to deliver the project on time and within the budget.

In addition, you will:

• Assist in tracking and balancing revenues and expenses for each job
• Track internal subcontractor invoices and pass-through revenue
• Manage the progression of invoices
• Conduct progress reviews with team members to ensure timely completion of deliverables to meet overall requirements
• Review and quality control of internal and subcontractor invoicing prior to payment
• Assist leadership with a variety of special projects and reporting
• Meeting weekly and monthly financial goals assigned by leadership
• All other duties within your scope of work assigned by leadership

• Assist in copywriting for brochures, blogs, and promotional materials, ensuring technical accuracy and clarity in communication.
• Speak on behalf of the company during conventions, man booths, and network with potential clients to generate leads.
• Leverage technical knowledge of LiDAR and other land surveying techniques to craft tailored marketing messages, highlighting our unique services.
• Visit client offices and attend conferences to introduce the company’s services, conduct presentations, and follow up on potential opportunities to generate new leads.
• Contribute to the development of marketing materials such as blog posts, social media content, and newsletters, ensuring that content resonates with industry professionals
• Collaborate with the marketing team to analyze customer feedback, and market trends, and assist in creating campaigns that align with client needs.
• Assist in building and maintaining relationships with industry partners, clients, and other key people within the surveying and renewable energy sectors.
• Ensure timely delivery of marketing initiatives, working closely with the marketing team to meet deadlines.

We’re Hiring: Sales Support

Transform your workspace and your career—join us for a flexible work-from-home role that fits your lifestyle!

We are currently on the lookout for a Sales Support to join our team at Cloudstaff, the #1 workplace everywhere! Get hired from now until December 2024 and get 2 tickets for you and your loved one to this year's year-end party at The Philippine Arena featuring global musicians, Air Supply.

Role: Sales Support

Work Arrangement: Work from home

Schedule: Night shift

Job Description:

Responsibilities:

- Assist the sales team in managing and processing inquiries from potential clients.

- Provide administrative support by preparing sales presentations and proposals.

- Maintain and update the customer relationship management (CRM) system.

- Monitor sales performance metrics and prepare reports for management review.

- Coordinate communication between clients and the sales team to ensure timely follow-up and resolution of issues.

- Participate in client meetings and take accurate notes regarding client requirements and feedback.

- Support the marketing team with promotional activities and market research to identify potential leads.

• Remediate alerts from the company’s monitoring platforms, security vulnerabilities, missing patches and updates presented by the company’s centralized service team.
• Assist with remote deployment tasks such as installing applications, system configuration, etc., before physical deployment.
• Perform remote troubleshooting of hardware and software issues submitted by end-users.
• Perform system and appliance updates such as server OS upgrades, network device firmware updates, and other hardware updates.
• Troubleshoot and upgrade Hyper-V and VMware hypervisors.
• Assist with after-hours configuration changes submitted by the company engineers.
• Engage with the client, vendor, or company contacts during emergency outages as defined by escalation plans unique to each client.
• Document problem resolution and the entire process within the company’s ticketing platform.
• Create technical documentation for client processes, systems, and software tools, monitoring servers and desktops. Communicate with vendors of company tools to remediate issues immediately.
• Recommend improvements to the support process.

About EmpowerU, Inc.:

EmpowerU, Inc. Is not just a company; it's a movement. Born from the core of a global powerhouse in October 2019, we've soared on the wings of our team's resilience and excellence. Our work-life blending culture, unwavering teamwork, and commitment to results are what make us unique. At EmpowerU, you're not just an employee; you're an integral part of a community that thrives on the 4Cs: Care, Communication, Camaraderie, and Commitment. Join us and be a part of a company that not only cares for its clients but also its team members, fostering a nurturing environment that encourages growth and satisfaction.

Core Values:

EmpowerU, Inc. is anchored in four fundamental values, known as the 4Cs: Care, Communication, Camaraderie, and Commitment. These principles guide our interactions with clients and among team members, ensuring a cohesive and supportive work environment.

Job Overview:

We are seeking a detail-oriented and highly organised Marketing Support Specialist to assist our marketing team with a variety of administrative and operational tasks. The role involves supporting daily marketing operations, managing reports, tracking event sales, and handling special data requests to ensure smooth and efficient marketing activities.

Essential Functions:

Data Reporting & Analysis:

• Extract and update daily event registrants, attendees, and sales data using relevant systems (Salesforce, Webinarfuel, etc.).
• Maintain and update reports such as sales per supplier, event performance, and lead tracking.
• Cross-check data for accuracy and consistency, ensuring correct recording in various systems.

Event Support:

• Assist in tracking event attendance, sales, and performance metrics.
• Manage the tracking and updating of event-related information across different reports and systems.

Communication & Coordination:

• Manage communication tasks related to events, including preparing registrants' lists and sending WhatsApp invitations and/or email reminders.
• Handle administrative tasks, including updating contact information, managing schedules, and ensuring proper follow-up with event leads.

Data Management & Clean-Up:

• Monitor and manage databases to ensure all contact information is up-to-date and accurate.
• Perform regular clean-up tasks, including merging duplicates and checking for data integrity.

Special Projects & Ad-Hoc Tasks:

• Provide support for various marketing initiatives, including report generation, system updates, and special data requests.
• Manage additional tasks as required, such as scheduling broadcasts and managing website waitlist details.

Collaboration:

• Work closely with cross-functional teams such as sales and client services teams to ensure marketing objectives are met.
• Assist in internal and external communication related to marketing initiatives.

Empower Your Future:

Join EmpowerU, Inc., and be part of a dynamic team that's reshaping the way we connect with our clients. If you're passionate about engaging with people, love the thrill of the chase, and are looking for a career that's both challenging and rewarding, we want to hear from you. Apply now and start your journey with EmpowerU, where your potential is limitless, and your impact is profound.

If you are a detail-oriented Marketing Support Specialist who values integrity, thrives in a fast-paced environment, we want to hear from you!

Our growing team is looking for a "Sales Representative" to help students sign up for lessons and to clearly communicate our brand promises to prospects. You'll be working with our knowledgeable team of sales agents, a manager, and other advisors to help put the pieces of our Plans together. You'll be trained on how to do this, start as an assistant, and slowly work your way up.

The ideal candidate will be given leads responsible for finding and identifying leads through a variety of sources. Once leads are identified, this candidate will reach out and meet with the business decision-makers to better understand their business needs and how our product could help them.

1. Identify and qualify new customers
2. Prospect new customers through lead generation, trade shows, follow-up, and cold calling
3. Identify the correct decision-makers within a given business
4. Document all pertinent customer information and conversations in the CRM system
5. Adhere to company policies and procedures regarding call handling, confidentiality, and data security.
6. Maintain a positive and cooperative attitude while working collaboratively with team members to achieve departmental goals.

• Solicit and generate new business directly as well as working towards harnessing key accounts especially in manufacturing/restaurant/laundry business
• Develop the existing customer base, increase production and revenues while harnessing key account relationships.
• Prepare weekly, monthly, quarterly and annual reports as required
• Supervise the full cycle selling from booking of orders to collection of payments from existing accounts.
• Deliver excellent customer services and standard by closely monitoring the needs of the accounts.
• Develop and implement account specific programs that will grow accounts

Position: Business Support Specialist

Number of hours: 20 hours/week

Schedule: CET

• Assist in developing and executing sales strategies.
• Manage and maintain client databases, ensuring data is up to date.
• Generate leads and support the sales team in nurturing client relationships.
• Maintain a basic understanding of UAE accounting standards to coordinate with the accounting team.
• Assist with invoice processing, expense tracking, and preparation of financial reports.
• Manage daily schedules, organize meetings, and handle correspondence.
• Prepare presentations, reports, and other documentation as required.
• Support project management efforts by tracking tasks and deadlines.
• Coordinate with various departments to ensure seamless communication and task execution.
• Other ad hoc tasks that would be assigned

Sales Executive manages sales of the Company’s network membership and network conferences. Ensures consistent, profitable growth in sales revenues through positive planning. Identifies objectives, strategies and action plans to improve short and long term sales and earnings.

Responsibilities

• Performs sales activities to various forwarders for membership, conferences and negotiate sales price and discounts in consultation with the Management.
• Manages network membership and conference pipelines and submit reports to the Management on weekly basis.
• Manages inquiries from various forwarders about network membership and conferences.
• Reviews progress of sales roles within the department.
• Accurately forecasts annual, quarterly and monthly revenue streams.
• Develops specific plans to ensure revenue growth in all Company’s services.
• Coordinates proper Company resources to ensure efficient and stable sales results.
• Collaborates with the Management to develop sales strategies to improve market share in all product lines.
• Interprets short – and long-term effects on sales strategies in operating profit.
• Achieves sales objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality and customer-service standards; resolving problems.
• Sustains rapport with key contacts by exploring specific needs; anticipating new opportunities.
• Provides information by collecting, analyzing, and summarizing data and trends and submit to RW Directors
• Protects organization's value by keeping information confidential.
• Updates job knowledge by participating in educational opportunities, participating in professional organizations such as seminars and trainings particular in Sales, Marketing and webinars.
• Performs other tasks that may be assigned from time to time.