• Ensures that all doctor’s orders are being implemented with 100% compliance with the treatment protocols / SOPs
• To resolve all uncompleted orders and all existing patient concerns
• Primary Medical Representative’s responsibility includes; educating and offering general support to patients and their family members about the diagnostic and treatment services offered at the NeuroCognitive Institute.
• Medical record responsibilities include processing, requesting, faxing, mailing, printing and archiving all medical records.

We specialize in outdoor security cameras and hunting cameras. We are now in urgent need of recruiting after-sales representative, who is responsible for answering phone calls and handling after-sales issues. This job is full time ONLY. Our products have a certain level of technical difficulty, but we will provide necessary training before you start work.

Since our customers are mainly from the United States, the working time will be 9:00AM-6:00PM ET, Monday to Saturday. Then the Philippine time is from 9:00PM to 6:00AM.

Our growing team is looking for a "Sales Representative" to help students sign up for lessons and to clearly communicate our brand promises to prospects. You'll be working with our knowledgeable team of sales agents, a manager, and other advisors to help put the pieces of our Plans together. You'll be trained on how to do this, start as an assistant, and slowly work your way up.

The ideal candidate will be given leads responsible for finding and identifying leads through a variety of sources. Once leads are identified, this candidate will reach out and meet with the business decision-makers to better understand their business needs and how our product could help them.

1. Identify and qualify new customers
2. Prospect new customers through lead generation, trade shows, follow-up, and cold calling
3. Identify the correct decision-makers within a given business
4. Document all pertinent customer information and conversations in the CRM system
5. Adhere to company policies and procedures regarding call handling, confidentiality, and data security.
6. Maintain a positive and cooperative attitude while working collaboratively with team members to achieve departmental goals.

As a Customer Service Representative, your primary role is to provide exceptional support to customers in the custom printing industry. Our client is a leader in digital printing solutions, offering products such as heat transfer papers, vinyls, sublimation, and direct-to-garment (DTG) supplies.

• Customer Interaction: Respond promptly and professionally to customer inquiries via phone, email, or in-person, addressing questions about products and services.
• Order Processing: Accurately process customer orders, ensuring timely fulfillment and delivery.
• Issue Resolution: Handle customer complaints and issues, providing effective solutions in line with company policies.
• Product Knowledge: Maintain a thorough understanding of product offerings to assist customers effectively.
• Record Maintenance: Keep detailed records of customer interactions, transactions, and feedback.
• Team Collaboration: Work closely with sales, technical support, and other departments to enhance the customer experience.

At Trust Disability Solutions, we help Canadians with disabilities apply for the Disability Tax Credit (DTC). Our mission is to provide exceptional service and support to ensure clients successfully navigate the application process.

We’re looking for a Client Service Specialist to join our team. In this role, you will be the main point of contact for clients, managing their accounts, gathering necessary information, and ensuring smooth communication throughout the DTC application process. You’ll work directly with clients via phone and email, helping them with every step of their application.

• Build and maintain strong relationships with clients.
• Communicate with clients daily to gather information and provide updates on their application status.
• Assess client eligibility for the Disability Tax Credit based on medical information.
• Draft and send emails to clients and healthcare professionals.
• Follow up with clients and medical practitioners to collect required documentation.
• Use a CRM system to manage client interactions and track progress.

Why choose Trust Disability Solutions?

• Competitive salary and benefits.
• Work from home flexibility.
• Comprehensive training and support.

Sales & Promotion:

• Promote and sell the company's medical products (e.g., pharmaceuticals, medical devices, diagnostics) to healthcare professionals, including doctors, pharmacists, and hospital administrators.
• Conduct product presentations, demonstrations, and training sessions for healthcare professionals to increase product knowledge and usage.
• Develop and execute sales strategies to achieve monthly and annual sales targets.
• Relationship Building:
• Build and maintain strong, long-term relationships with key healthcare professionals and institutions.
• Identify new potential clients, conduct regular visits to healthcare facilities, and expand the customer base in the assigned region.
• Act as a liaison between the company and healthcare professionals to provide accurate product information and resolve customer concerns.
• Market Research & Reporting:
• Conduct market research to identify new business opportunities, trends, and competitor activities.
• Track and report on sales performance, customer feedback, and competitor activities.
• Prepare and submit regular sales reports, including forecasts and achievement tracking.
• Regulatory Compliance:
• Ensure all promotional and sales activities comply with industry regulations and company policies.
• Maintain accurate records of all interactions with healthcare professionals and clients, ensuring compliance with medical ethics and legal standards.
• Team Collaboration:
• Collaborate with the marketing team to develop promotional materials, campaigns, and events.
• Participate in training programs, sales meetings, and company events.

We are looking for a customer-oriented service representative.

What does a Customer Service Representative do?

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.

Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

• Answer incoming calls and assist customers with inquiries and issues.
• Provide accurate product and service information to clients.
• Document interactions in the call management system.
• Resolve customer complaints efficiently and effectively.
• Maintain a high level of professionalism and empathy.
• Collaborate with team members to enhance customer experience.

• Ensures that assigned sales targets are regularly achieved.
• Visits assigned sales channels regularly (hospital and independent pharmacies and others) and tracks sales orders and stock inventories
• Visits assigned health institutions and health care professionals regularly, critical to the generation of prescriptions and conversion of sales opportunities
• Analyses / monitors regularly the sales potential and possible development of the assigned area.

• Research medical topics, trends, and terminology to gather information for content creation.
• Write and edit engaging and informative copy for various mediums, including print and digital media.
• Develop content for blogs, articles, press releases, advertisements, website copy, and other marketing materials.
• Proofread, revise, and update content to ensure accuracy and adherence to brand guidelines.
• Generate creative ideas for content development that align with the organization's goals and target audience.
• Collaborate with cross-functional teams, including marketing, design, and medical professionals, to ensure content accuracy and effectiveness.
• Stay updated with medical research and industry advancements to incorporate relevant and current information into the content.
• Manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
• Ensure the accuracy and credibility of all medical content produced.

Your impact:

•  Increase website/blog traffic through compelling and informative medical content.
• Positively impact customer engagement and interaction with the organization's content.
• Enhance Infiuss’ visibility and reputation as a trusted source of medical information.
• Contribute to customer acquisition efforts by attracting and engaging new audiences through compelling content.

PLEASE READ VERY CAREFULLY BEFORE APPLYING.

THIS IS TEMPORARY WFH (EQUIPMENT PROVIDED) AND APPLICANTS MUST BE RESIDING WITHIN NCR AND NEARBY PROVINCES ONLY.

THIS IS VIRTUAL PROCESS

The Customer Service Representative position interfaces with customers via inbound calls or outbound calls, This position provides customer service support and resolution of routine problems regarding client's product or services.

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services

• Engage potential customers to promote credit card products.
• Provide detailed information on features, benefits, and fees.
• Assist customers in completing applications and resolving inquiries.
• Meet or exceed monthly sales targets.
• Maintain up-to-date knowledge of market trends and credit card offerings.
• Build and maintain strong customer relationships.

Responsibilities:

 - Assist the claims department with the claims process, ensuring timely and accurate resolution.

 - Handle administrative tasks including managing tolls and parking tickets efficiently.

 - Provide excellent customer service via phone, email, and text, addressing customer inquiries and concerns promptly and professionally.

 - Contribute to marketing efforts by assisting with various tasks such as social media management, content creation, and promotional campaigns.

 - Collaborate with team members to ensure seamless operations and customer satisfaction.

- Perform additional duties and responsibilities as assigned.

• Manage and oversee the online coordination of trailers across the US and Canada to ensure smooth logistics operations.
• Communicate effectively with American clients and stakeholders to address operational requirements and resolve issues.
• Follow Standard Operating Procedures (SOPs) strictly to maintain quality and efficiency.

Volopay is a Y Combinator-backed start-up that combines corporate cards, bills payments, approvals, expense reimbursements, and accounting automation in one single platform. We empower businesses to manage, grow and succeed with our cross-platform solution that delivers more functionality across different areas of operations.

We are backed by some of the top investors in the world, and on our way to being one of the most influential fintech start-ups in Southeast Asia, with ambitions to expand.

For selling a platform like this, we need people who are super excited about the vision of the company and who are passionately curious about building this for businesses out there.

The Role 

We are looking for a motivated and dynamic Sales Development Representative (based in the Philippines to work within the US timezone). As an SDR, you will play a crucial role in our sales process by qualifying inbound leads, booking demos, and generating outbound opportunities. Your primary responsibilities will include engaging with leads, assessing their needs, and scheduling demos to help drive revenue growth in our target market.

Skills & Qualifications

• Sales Experience: Not mandatory. Demonstrated success in a sales role, preferably in a B2B environment. Experience in software sales technology solutions is a plus. 
• Excellent Communication Skills: Exceptional verbal and written communication skills with the ability to convey complex concepts in a clear and concise manner. 
• Customer-Centric Approach: Strong customer orientation with a focus on understanding and addressing customer needs. 
• Self-Motivated: Proactive, driven, and highly motivated individual with the ability to work independently and as part of a team. 
• Time Management: Excellent time management and organizational skills with the ability to prioritize tasks effectively and meet deadlines. 
• US Timezone Availability: Flexibility to work within the US timezone to accommodate demo appointments and sales activities.

Benefits

• Competitive salary with performance-based incentives. 
• Comprehensive benefits package including health insurance for yourself. Opportunities for career advancement and professional development. 
• Dynamic and collaborative work environment with a focus on innovation and growth. 

Our Culture

At Volopay, you'll thrive among passionate, talented individuals who bring their energy into everything they do. Our team's diversity is our strength, with musicians, entrepreneurs, athletes, and more contributing their unique talents. Picture a workplace that's not just about work, but about a shared journey. We value your independence and trust you with tasks, encouraging you to take ownership and find innovative solutions. Our culture is rooted in:

• Ownership: We believe in freedom with responsibility. You'll naturally take the lead and excel.
• Results: We're doers who overcome obstacles with a can-do attitude.
• Curiosity: Curious minds thrive here. Wear multiple hats and embrace new challenges.

Join our team and play a key role in driving the growth of our business in the US market! If you are passionate about sales, thrive in a fast-paced environment, and enjoy working with great technology, we want to hear from you. Apply now to embark on an exciting career journey with us.