• Provide excellent customer service via phone, email, and chat.
• Handle inquiries, complaints, and provide solutions to customers.
• Maintain accurate records of customer interactions.
• Work collaboratively with team members to meet goals.
• Adhere to company policies and procedures.

We are looking for a customer-oriented service representative.

What does a Customer Service Representative do?

A Customer Service Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

For this role, you will be one of our many Customer Service Reps who will assist customers and delivery partners in making ordering Food a breeze.

Your main role is to make the entire food-ordering experience of our customers a positive experience.

As a Buyers Agent Admin with VTiger CRM Automations and Development Experience, you will assist with the customisation and automation of our current VTiger cloud software CRM. This role offers the opportunity to develop various software programs aimed at improving the company's efficiency.

Key Responsibilities

• Support the customisation and automation of the current VTiger cloud software CRM to enhance company operations.
• Leverage expertise in VTiger CRM to code, customise, and automate features for improved functionality.
• Assist in developing and implementing new software programs to boost organisational efficiency.
• Utilise coding skills to streamline processes and ensure seamless integration of new software solutions.
• Collaborate on software development projects to address specific company needs and improve overall performance.

• Solicit and generate new business directly as well as working towards harnessing key accounts especially in manufacturing/restaurant/laundry business
• Develop the existing customer base, increase production and revenues while harnessing key account relationships.
• Prepare weekly, monthly, quarterly and annual reports as required
• Supervise the full cycle selling from booking of orders to collection of payments from existing accounts.
• Deliver excellent customer services and standard by closely monitoring the needs of the accounts.
• Develop and implement account specific programs that will grow accounts

1. Identifies prospective clients through leads and referrals.

1. Schedules client meetings.

1. Performs follow-up calls as needed.

1. Advises on insurance coverage.

1. Conducts periodic policy reviews.

1. Prepares insurance proposals.

1. Completes requirements and submits to underwriters

Company: FWD Philippines

Position Type: Part-time, Commission-based

Location: Remote (Work from Home)

FWD Philippines is seeking motivated individuals to join our team as Financial Wealth Planners. As a Financial Wealth Planner, you will be responsible for helping individuals and families achieve their financial goals through comprehensive wealth management strategies.

• Conduct thorough financial assessments for clients to understand their current financial situation, goals, and objectives.
• Develop personalized financial plans tailored to each client's unique needs and circumstances, encompassing areas such as investment management, retirement planning, risk management, and estate planning.
• Educate clients on various financial products and services offered by FWD Philippines, including life insurance, investment funds, and retirement plans.
• Implement agreed-upon financial strategies and continuously monitor and adjust plans as needed to ensure alignment with clients' evolving goals and market conditions.
• Build and maintain strong relationships with clients, providing ongoing support, guidance, and advice to help them navigate their financial journey.
• Actively prospect and generate leads through networking, referrals, and other business development strategies to expand your client base.
• Stay informed about industry trends, regulatory changes, and product developments to remain a trusted resource and advisor to clients.

• Fresh Graduate are encourage to apply.

Guest Services:

• Greet and welcome guests or clients warmly and professionally.
• Assist with check-in and check-out processes, ensuring a smooth and efficient experience.

Communication:

• Answer phone calls and respond to inquiries via email and in-person, providing information about services, reservations, and facility amenities.
• Handle guest complaints or concerns promptly and professionally, escalating issues as necessary.

Administrative Tasks:

• Maintain accurate records of guest information, reservations, and billing details.
• Process payments and manage cash or credit transactions.

Coordination:

• Collaborate with other departments (housekeeping, maintenance, etc.) to fulfill guest requests and ensure a seamless experience.
• Manage appointments and schedule services as needed.

The Front Desk Receptionist is the first point of contact for guests, providing exceptional customer service and ensuring a smooth and welcoming check-in and check-out experience. The receptionist will handle guest inquiries, manage reservations, and perform various administrative tasks to support the hotel’s operations.

Key Responsibilities:

Guest Services

• Greet and welcome guests upon arrival.
• Assist with check-in and check-out processes.
• Provide information about motel facilities, services, and local attractions.
• Address and resolve guest complaints and issues promptly and professionally.

Reservations and Bookings

• Manage room reservations via phone, email, and online booking systems.
• Maintain accurate records of room availability and guest accounts.
• Process cancellations, modifications, and special requests.

Administrative Duties

• Answer phone calls and direct them to appropriate staff.
• Handle email correspondence and maintain electronic and paper records.
• Perform clerical duties such as filing, photocopying, and faxing.
• Balance cash drawers and prepare deposits.

General Operations

• Ensure the reception area is tidy and presentable.
• Coordinate with housekeeping and maintenance staff to ensure guest rooms are ready and well-maintained.
• Monitor security cameras and ensure the safety and security of guests and staff.

Pro-Hygienics Human Resource and Services Corporation seeks a friendly and organized Hotel Front Desk Agent. In this role, you will:

• Welcome guests and manage check-ins/check-outs
• Handle reservations and guest inquiries
• Ensure a smooth and informative guest experience
• Coordinate with housekeeping and maintenance
• Maintain front desk operations and resolve issues

Join us in shaping exceptional hospitality experiences!

Front Office

• Check the guests in and out.
• Attend to guest needs, concerns, or complaints.
• Create and update Guest List.
• Update guest details in Xenia.
• Ensure that guests fill up the guest comment form upon check-out.
• Assist tour guides and drivers for the tours and transfers booked for the day.
• Collect payment from guest for the charges incurred.

Travel and Tours

• Upsell travel and tours to guests.
• Create tour vouchers and have the guests sign the latter.
• Ensure that the guests leave on time for the tour and that the tour guide is also on time.

Transportation

• Upsell transportation.
• Prepare transportation schedule for the next day.
• Assist drivers for their needs like diesel PO, and guest signage/placard.
• Inform drivers for any flight changes of the guests.

Night Audit

• Balance all the sales of the resort including restaurant and rooms.
• Conduct night rounds and create night report to be submitted to the FO Supervisor.
• Create summary report of the day’s transactions such as tours, transfers, nationality, and breakdown of rooms.
• Send cancellation report of the card verification to BDO.
• Prepare all the necessary paperwork for the next day’s operations.
• Update nationality and guest email report.
• Conduct a final check of the day like Guest List, system for updates, cash and card sales.

• Complying with the establishment’s regulations and best practices to ensure customer satisfaction;
• Maintaining a positive workplace environment;
• Catering to the guests’ needs by anticipating and responding to their requests in a timely manner;
• Managing outgoing and incoming correspondence accurately and promptly.
• Delivering as committed, providing situational updates regarding dependencies as soon as information is available to avoid further issues and escalation;
• Ensuring that guests' or customers' queries or concerns are directed to the appropriate party within the day.

Communicating with the Guest / Service Orientation:

• Acting as the liaison between the guest and the site premises;
• Responding to guests’ questions and inquiries;
• Ensuring all information provided to the guest is current and accurate;
• Offering warm and sincere greetings, personalized if possible;
• Consistently confirming guests' or visitors' identification (ID) via phone;
• Regularly capturing and storing visitors' or guests' profiles;
• Promptly confirming meetings or visits with the host employee;
• Issuing guest badges for confirmed and valid meetings or visits;
• Directing guests to the appropriate waiting area or straight to the meeting venue, as agreed with the host employee;
• Efficiently handling customer complaints to prevent escalation;
• Consistently implementing the existing building access house rules in coordination with the monthly reports;
• Achieving 100% utilization of the existing visitor management system.

Facilitating Guest Traffic:

• Consistently monitoring and ensuring the orderliness of the reception desk transactions and lobby waiting area;
• Identifying and processing legitimate visitors or guests for official meetings;
• Identifying and processing reception desk transactions that need to be diverted to the official;
• Identifying and processing special material receiving transactions such as for senior leadership teams and local government;
• Identifying and processing contractual employees requiring issuance of Security OD due to frequent or regular visits;
• Identifying and processing guests or visitors of vendors or business partners, with confirmation in immediate monthly reports.

• Assist in drafting, reviewing, and negotiating construction contracts and agreements.
• Maintain legal documentation and ensure compliance with laws and regulations.
• Coordinate with project teams to identify legal risks in construction projects.
• Provide legal support during dispute resolutions.
• Assist in corporate governance matters and policy development.
• Stay updated on industry-specific legislation and apply it to protect company interests.

City Park Hotel Manila seeks a dedicated Maintenance Staff member. This role ensures the safety, functionality, and aesthetics of our facilities, enhancing guest experiences.

• Perform general maintenance and handyman tasks, including plumbing, electrical work, carpentry, and equipment troubleshooting.
• Conduct routine inspections and repairs.
• Assist with renovations and upgrades to guest areas.
• Respond promptly to maintenance requests.
• Ensure the overall upkeep and safety of the facility.

• Engage with clients to discuss their financial requirements and provide tailored insurance solutions to ensure their financial security
• Promote Pru Life UK's comprehensive insurance products, demonstrating deep product knowledge and industry awareness
• Develop strong relationships through superior customer service to maintain client loyalty and build referral business
• Achieve or exceed set performance targets aligned with Team EL's objectives.
• Ensure adherence to all company policies and the regulatory landscape of the insurance industry.