• Respond promptly to customer inquiries via phone, email, or chat
• Provide information about products and services, taking orders, solving problems, and providing account assistance
• Maintain high levels of customer satisfaction
• Record details of customer interactions, process customer accounts, and file documents
• Work collaboratively with other teams to enhance customer service experience

Join our Staffing co. in the BPO & Call Center industry and help us deliver exceptional support to our clients.

Educational Qualifications:

• Minimum of High/Senior High School degree required; further education or certification in customer service is a plus.

Experience Level:

• Position open to Fresh Graduates/Students eager to build a career in customer service.

Skills and Competencies:

• Proficient in the English language, both written and spoken.
• Demonstrated customer service skills with the ability to resolve queries and issues.
• Strong problem-solving abilities to handle customer complaints effectively.
• A solid work ethic with a commitment to continuous improvement.

Responsibilities and Duties:

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Working Conditions:

• This role may require working in shifts, on weekends, or public holidays to accommodate various time zones or peak service times.

Qualities and Traits:

• Excellent communication and interpersonal skills.
• Patience and a customer-oriented approach to service.
• Ability to multitask, prioritize, and manage time effectively.
• Keen attention to detail and skill in navigating customer service software.