CSR Call Center Agent | Up to 30K!
Job Description
Description
- Answer customer inquiries via phone, email or chat.
- Provide accurate information regarding products, services, and policies.
- Resolve customer complaints efficiently and professionally.
- Document and update customer information in the system.
- Escalate complex issues to the appropriate department or supervisor.
- Follow up with customers to ensure their issues are resolved.
- Meet performance targets such as response time, customer satisfaction, and call handling time.
Requirements
- At least college level with at least 1 year of international voice account experience
- Experience in financial/mortgage/fraud experience is preferred
- Excellent communication skills
- Can start ASAP
- Amenable to onsite and graveyard shift
Ju Garcia
Staffwiz Global Outsourcing Inc.Recruitment Specialist
Active this month
Working Location
JDN Square Residential Suites And IT Center. P.Remedio St, Mandaue City, 6014 Cebu, Philippines
Benefits
Employee Recognition and Rewards
Holiday Gifts, Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Time Off & Leave
Bereavement Leave, Birthday Leave, Sick Leave
Posted on 07 October 2024
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