Call Center Agent

• Handle inbound and outbound customer service calls efficiently.
• Maintain knowledge of client products and services to offer effective solutions.
• Ensure call resolution in a timely manner, while maintaining the highest level of quality support.
• Document all call information per the company's procedures.
• Meet personal and team targets by taking part in training and developmental opportunities.

Educational Qualifications:

• Minimum of a High/Senior High School degree or equivalent

Experience Level:

• No previous experience required

Skills and Competencies:-

• Proficiency in the English language
• Exceptional problem-solving abilities
• Demonstrable strong work ethic
• Proven customer service skills
• Ability to work well as a team member

Responsibilities and Duties:

• Handling incoming calls and customer inquiries
• Providing accurate information and solutions to customer problems
• Maintaining a high level of professionalism
• Documenting call information according to standard operating procedures
• Contributing to the team by achieving set targets and goals

Working Conditions:

• Fast-paced, dynamic call center environment
• Shift work which may include evenings, weekends, and holidays

Qualities and Traits:

• Patience and understanding when dealing with customers
• Excellent communication and listening skills
• High level of adaptability and flexibility
• Strong interpersonal skills and the ability to work under pressure
• Commitment to ongoing learning and improvement