Retention Manager
Job Description
Description
- Build strong relationships with clients and understand their needs.
- Monitor customer health metrics and address issues proactively.
- Provide training and onboarding for new clients.
- Collaborate with cross-functional teams to enhance service delivery.
- Develop customer feedback processes to drive continuous improvement.
Requirements
- With at least 6 months to 1 year experience in customer success role
- Customer retention, retention strategies, and analytical skills
- Strong communication and customer service abilities
- Strong sales experience is a MUST
- With exceptional knowledge in the market, including Forex, CFDs, and Commodities
Pelicen Inc.
Pelicen Inc.HR Manager
Working Location
8th Floor, Petron Megaplaza. Petron Megaplaza, 358 Sen. Gil J. Puyat Ave, Makati, 1227 Metro Manila, Philippines
Benefits
Employee Recognition and Rewards
Commission, Performance Bonus, Annual Appraisal, Employee Recognition Program, Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Professional Development
Professional Development
Time Off & Leave
Vacation Leave
Posted on 31 October 2024
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