Retention Manager

₱40-60K[Monthly]
On-site - MakatiFull-time<1 Yr ExpHigh/Senior High School
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Job Description

Customer ServiceProblem SolvingStrong Work EthicAccount ManagementSalesforceTeam PlayerTechnical SkillsDigital MarketingOrganizational SkillsPeople Skills

Description

Pelicen Inc. is a leading provider in the BPO and Call Center industry, dedicated to delivering exceptional customer experiences. We are seeking a Customer Success Manager to ensure client satisfaction and drive retention.
  • Build strong relationships with clients and understand their needs.
  • Monitor customer health metrics and address issues proactively.
  • Provide training and onboarding for new clients.
  • Collaborate with cross-functional teams to enhance service delivery.
  • Develop customer feedback processes to drive continuous improvement.

Requirement

  • With at least 6 months to 1 year experience in customer success role
  • Customer retention, retention strategies, and analytical skills
  • Strong communication and customer service abilities
  • Strong sales experience is a MUST
  • With exceptional knowledge in the market, including Forex, CFDs, and Commodities

Pelicen Inc.

HR ManagerPelicen Inc.

Active today

Working Location

8th Floor, Petron Megaplaza. Petron Megaplaza, 358 Sen. Gil J. Puyat Ave, Makati, 1227 Metro Manila, Philippines

Benefits

  • Employee Recognition and Rewards

    Commission, Performance Bonus, Annual Appraisal, Employee Recognition Program, Incentives

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    HMO

  • Professional Development

    Professional Development

  • Time Off & Leave

    Vacation Leave

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Posted on 31 October 2024

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Pelicen Inc.

Listed

101-500 Employees

BPO & Call Center

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