Projuris Business Services Inc. Customer Success Manager

₱50-100K[Monthly]

On-site - MakatiFull-time5-10 Yrs ExpBachelor

Customer Service

Become the expert across the entire company for all the products and services
Being able to jump on a call and examine customer data and feedback to optimize their experience with the products and services
Conducting product demonstrations, assisting customers with hardware and software usage, and resolving any product or service-related issues via Live Chat
Setting precise client retention goals and process milestones, and identifying and pursuing new sales opportunities for the sales team
Enhancing business growth and profitability by maximizing customer value and strategically upselling
Advocating for customers by collaborating with internal teams to improve product offerings and influence product enhancements
Building and maintaining genuine relationships with prospects and customers, and adeptly handling any objections on your own
Keeping abreast of industry trends and technology to provide expert advice to customers and be a trusted resource
Help build our knowledge base for customers and offer feedback to the team

Proven experience in sales or account management 2nd and 3 level support, particularly in the B2B sector (Software and Hardware) and working with SME’s
Strong understanding of software and hardware technologies.
Exceptional communication and interpersonal skills.
Ability to work independently, under pressure and thrive in a fast-paced environment.
Highly competitive and result driven mindset
Prior experience in the jewelry industry is a plus.
A mindset to do the impossible
Previous study or work experience in the US/UK