The Retention Manager designs and implements customer retention strategies to increase loyalty and retain business. They analyze customer feedback, negotiate with customers, and implement retention strategies.

DUTIES AND RESPONSIBILITIES

• Maintain active status of all assigned clients
• Promote account strength maintenance
• Upsell the company offers and services
• Educate clients of techniques and strategies
• Develop and execute customer retention and growth strategies
• Work closely with sales teams to drive upsell opportunities and expand customer portfolio
• Update clients of market events and trends for possible profit and opportunities
• Ensure the adherence of the clients to compliance and other regulatory requirements in retention to their account activities.

MINIMUM QUALIFICATIONS

• With at least 6 months to 1 year experience in customer success role
• Customer retention, retention strategies, and analytical skills
• Strong communication and customer service abilities
• Strong sales experience is a MUST
• With exceptional knowledge in the market, including Forex, CFDs, and Commodities

PERKS AND BENEFITS

• Paid Leaves
• Performance Bonus
• Uncapped commission of up to 500k per month
• HMO coverage of up to 150k MBL per year
• Life insurance

• Minimum of 2 years of experience in Customer Success and Customer Retention Management.
• Experience in the online trading industry is a plus
• Excellent communication skills and ability to transform customer conversations into business-driving relationships while still managing to serve the customer’s goals as best as possible
• Advanced knowledge of churn reduction tactics and experience implementing them to save accounts from churning
• High emotional intelligence and empathy skills
• Customer service skills
• Strong analytical and goal-oriented mindset backed by basic to advanced project management knowledge