Customer Support and Issue Resolution:

• Address and resolve customer inquiries, complaints, and issues related to shipments, deliveries, customs clearances, and any other post-delivery concerns.

Tracking and Monitoring:

• Use tracking systems and communicate with warehousing, transportation, and customs teams to keep customers updated on their shipments status.

Claims and Returns Management:

• Handle claims for damaged, lost, or delayed shipments, coordinating with relevant departments to ensure fair and efficient resolutions.

Performance Reporting and Analysis:

• Generate aftersales reports that cover metrics such as issue resolution time, customer satisfaction, and service quality.
• Analyze trends in aftersales activities and provide insights to improve customer support processes.

• Problem-Solving Skills: Ability to quickly assess and resolve customer issues in a calm, efficient manner.
• Communication Skills: Strong verbal and written communication for effective client interactions and cross-functional collaboration.
• Data Analysis: Proficiency in generating reports, analyzing aftersales data, and identifying areas for improvement.