As a Customer Service and Sales Representative, you will be responsible for providing exceptional customer service while actively driving sales. You will build strong relationships with customers, understand their needs, and promote our products and services effectively.

Key Responsibilities:

• Assist customers in placing orders through various sales channels, including phone, chat, and email.
• Proactively initiate and maintain communication with existing, new, and potential clients to drive sales.
• Provide accurate and helpful information to customers, addressing their inquiries and concerns promptly.
• Report daily productivity and sales metrics to your immediate supervisor.
• Contribute to a positive and collaborative team environment.

• At least 1 year of inbound customer support and sales experience in a BPO setting.
• Experience in chat support is a plus.
• Familiarity with accounts such as US telco, cable, ISP, e-commerce, and US Retail is an advantage.
• Excellent communication skills, both verbal and written.
• Ability to multitask and work under pressure.
• Strong problem-solving and conflict resolution skills.
• Proficiency in using customer relationship management (CRM) software.