Asia Peopleworks Inc. Customer Relations Specialist

Customer Relations Specialist

₱25-30K[Monthly]

On-site - MakatiFull-time1-3 Yrs ExpBachelor

Job Description

Customer ServiceSchedulingProblem SolvingSalesforceOrganizational SkillsInterpersonal Skills

Description

Process Sales Orders: Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as production and logistics, to ensure timely order fulfillment.
Maintain Sales Database: Update and maintain the sales database by entering new customer information, updating contact details, and recording interactions and sales activities. Ensure data integrity and accuracy.
Assist in Sales Reporting: Prepare and generate sales reports, including sales performance, inventory levels, and customer analytics. Provide regular updates on sales metrics to the sales team and management.
Handle Inquiries and Correspondence: Respond to customer inquiries promptly and professionally via email, phone, social median channels or in- person. Provide information about products, pricing, availability, sales &marketing activities/events and delivery schedules. Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
Customer Complaints and Issues. Assist in resolving customer complaints or issues by coordinating with relevant departments. Immediately escalating serious complaints or issues that you are not equipped to deal with. Liaising with colleagues or managers to find the best solutions to customers’ issues. Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible
Sales Support: Provide administrative support to the sales team, including scheduling meetings, preparing sales presentations and proposals, and maintaining sales collateral. Assist with sales forecasting and budgeting.
Order and Inventory Management: Monitor inventory levels, coordinate with suppliers for timely replenishment, and track shipments. Ensure accurate stock levels and assist in resolving any discrepancies.
Coordinate Sales Events: Assist in organizing sales events, trade shows, and conferences. Coordinate logistics, manage registrations, and provide on-site support when necessary.
Maintain Customer Relations: Build and maintain strong relationships with customers by providing exceptional customer service. Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling. Maintaining a polite, helpful, and professional manner at all times.
Performing other relevant duties when needed.

Requirements

Minimum 2-3 years experience in sales administration or similar role in Sales Department.
Savvy in using software and other productivity tools such as MS Office tools to aid sales and operation on dealing with data and reports. Prior experience with CRM will be a great addition.
Effective communications and interpersonal skills to work with different departments. Excellent written and verbal communication skills.
Understands different sales documents for local sales needs to fulfil order requirements
Eye of details and good in data filing and storage for data administration.
Excellent organizational and multitasking skills. Ability to work under strict deadlines. A team player with high level of dedication.
Service driven and customer driven orientation to manage issues and problems.
Strong verbal and written communication, analytical skill
Must have a deep understanding of the software application’s functionality and backend support needed to align with Day Juan sales and operation process.
Bachelor's degree in marketing, sales or business management or other relevant field.