• Maintain customer focus at all times by strictly adhering to FMC’s Customer Service Standards, taking ownership of all inquiries and proactively following through resolution.
• Meet established production goal for scheduling based on daily inventory.
• Extensive knowledge of platform system and tools
• Manages subordinate staff in the day-to-day performance of their jobs
• true first level manager
• Ensures that project/department milestones/goals are met and adhering to approved budgets
• Has some authority for personnel actions with support of the director
• Trains team on best practices to clients
• Engage with customer to promote software adoption and onboarding strategies
• Provides renewal sales quotations and responds to requests for proposals
• A specialist on complex technical and business matters
• Ensure the CRM team is fully trained on our products and services to effectively cross sell our suite of products
• Supervise the crafting of proposals, identification of at-risk partnerships, resolution of dilemmas and identification of growth opportunities
• Liaise with Product team and ensure prioritization of partner facing initiatives

Other Related Duties:

Performs other related duties as assigned.

• 5 years or greater loan processer/mortgage/operations related experience, or a 4-year college degree in lieu of experience.
• Managing key accounts.
• Account management experience.