Job family purpose statement
The Customer Support Center (CSC) handles interactions received by the department that is based onshore in Deer Valley, Phoenix Arizona. Interactions vary from Customer contact/interactions, Chats and Emails from clients' consumers, employees, and other customers. The CSC handles consumer needs from accounts and services assistance, access issues, rewards and loyalty handling, store transactions and payment concerns, inquiries/complains/commendation for our Retail andBackstage Employees and other consumer related interactions.
Job function Customer Support Representative
Job summary
Serves customers by providing product and service information and resolving product and service
problems.
Core responsibilities
Opens customer accounts by recording account information.
Maintains customer records by updating account information. Resolves product or service problems by
clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the
best solution to solve the problem, expediting correction or adjustment, and following up to ensure
resolution.
Handle customer questions and service requests.
Communicate in the language of the customer by avoiding technical terminologies and jargon.
Gather information from customer by asking probing questions to analyze issues and identify underlying
problem/s.
Primary skill to handle voice contacts blended with non-voice (chat/email).
Reporting relationships
Reports to (solid line manager): Operations Supervisor
Competencies Required
Skills, industry knowledge: Technologically capable in various CRM software and related systems
Team player; Excellent organizational, interpersonal, and time
management skills
Ability to adopt standard practices and procedures set in the
organization with detailed instructions.
Self-starter, with a demonstrated ability to learn beyond formal
training with a strong aptitude for delivering quality products.
Good English Communication and Interpersonal skills with the ability
to work effectively in a matrixed organization.
Ability to communicate effectively in American Conversational
English, with neutral accent.
Must be willing to work any shift schedule, as aligned to US-based
operational requirements.
Philtech- Customer Support Center
Relevant experience: At least 6 months experience in a contact center
Education degree, course,
certification:
Bachelor of Arts / Science degree/graduate
Preferred
Skills, industry knowledge:
Relevant experience: Retail, travel, ecommerce accounts
Education degree, course,
certification:
Bachelor of Arts / Science degree:
o Hospitality Management
o Tourism
o Business Administration
Sharmaine Gregorio
Dynamic Talent SolutionsDelivery Lead
今月アクティブ
Fort Bonifacio. Fort Bonifacio, Taguig, Metro Manila, Philippines
クリスマスボーナス, 住宅ローン基金, 有給休暇, 医療給付金, SSS/GSIS
HMO
会社設備
病気休暇, バケーション休暇
掲載日 25 October 2024
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