Healthcare Customer Service Representative (BPO)

₱15-20K[月給]
オンサイト - タギッグ正社員1年以上3年未満の経験高卒
共有

職務内容

カスタマーサービスCustomer Experienceカスタマーオリエンテッド

説明

Patient Care Coordinators are customer-oriented service professionals who are responsible for following up with patients. They relay clinical results to them in a timely manner, assist in the coordination of referrals, pre-approvals and other follow-up appointments.


Essential Functions/Responsibilities:

• Responsible for answering incoming phone calls, emailing online inquiries, confirming appointments as well as making outgoing calls for patient retention purposes

• Generate patient letters / reports

• Obtain and attach patient clinical documents to a patient’s chart

• Report cases to the Department of Health (DOH) via Facsimile and online portal

• Send patient requested medical reports via email

• Ability to multi-task and use multiple systems, including our electronic medical documentation system to provide medical information and patient support/follow up after the clinical visit

• Adhere to all HIPAA guidelines and policies

要件

• Candidate must be a High School Graduate, Senior High School Graduate, Associate Graduate and/or College Level

• Candidates must have at least Six (6) months of experience in any International voice account

• Excellent communication skills, both written and oral

• Excellent Listening Skills

• Passionate about customer service and patient satisfaction

• Ability to handle calls

• Must be willing to work on a shifting schedule.

• Willing to work on-site in Market! Market! Bonifacio Global City, Taguig

Sumanth Alajangi

Allsec Tech Manila IncSales Head

今月アクティブ

勤務地

Allsectech Manila Inc., L3,311, Market! Market! Mall 26TH STREET CORNER, Corner C5 C5- 26th St, Taguig, Metro Manila, Philippines

掲載日 30 October 2024

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