Make your next big career move by applying as KMC Solutions’ next PEOPLE TECHNOLOGY MANAGER !

We are seeking a dynamic and experienced professional to join our organization as People Technology Manager. In this strategic role, you will be responsible for overseeing the development, implementation, and optimization of technology solutions related to human resources. 

Talkdesk’s current technology stack includes Workday, Lattice (Performance), Greenhouse (Recruiting), Bridge (LMS), and Tableau (Data Viz) among others.

The main responsibilities of a PEOPLE TECHNOLOGY MANAGER include:

Strategy and Direction

• Combine business goals and employee needs to drive a product roadmap that fully utilizes the available technologies and serves our employees.
• Understand our employees deeply through various listening mechanisms (e.g. surveys, research, focus groups, interviews, forums/councils) to build personas that allow us to best serve our diverse employee base.
• Lead strategy to drive adoption of technology solutions within various stakeholder groups
• Communicate direction and product priorities to the IT development team, other matrixed teams, and third-party partners.
• Drive employee experience design through technology, ensuring that systems are user-friendly and meet requirements across all employee segments.
• Develop measurements to track activity, engagement, accuracy, and satisfaction with Workday.

HR Technology Management

• Oversee the implementation, optimization, and maintenance of HR technology systems, ensuring they meet the evolving needs of the organization.
• Manage relationships with People Technology vendors, including overseeing the selection, negotiation, and contract management to ensure vendor accountability.
• Stay abreast of industry trends and emerging technologies to recommend and implement innovative solutions that enhance HR processes and employee experiences.

Compliance and Data Security

• Ensure compliance with relevant regulations and data security standards for a global organization in the management and utilization of HR data.
• Implement and maintain policies and procedures to safeguard employee data privacy.
• Conduct regular audits and assessments to mitigate risks.

Delivery and Execution

• Manage day-to-day operations for technology stack (e.g. backlog, sprint planning, analysis, testing)
• Leadership of change management related to key initiatives, changes, and enhancements.
• Development and maintenance of job aids, documentation and ongoing communications.
• Release management activities (e.g. testing, working with key stakeholders to adopt (or not) to-be-released functionality).

Partnership

• Become a trusted partner for key internal stakeholders (e.g. People and Talent Operations, IT, People Business Partners, People Experience, Total Rewards, Learning & Development) regarding all solutions in our People Technology stack.
• Act as a proponent of modern software development practices (e.g. agile).
• Advocate for the employee and manager by empathizing with and understanding their needs.

• Bachelor's degree in Information Technology, Human Resources Management, Business Administration, or related field. Master’s degree preferred
• 9+ years of relevant experience in HR Technology
• 3+ years of experience with Workday
• 3+ years of experience leading an HR Technology/Systems function in rapid-paced work environments
• Proven experience in a leadership role overseeing HR technology.
• Strong understanding of HR processes, data analysis, and technology solutions.
• Excellent interpersonal and communication skills.
• Demonstrated experience using technology to solve business problems.
• Demonstrated experience using employee feedback to craft technology solutions.
• Demonstrated experience communicating with and influencing functional and technical team members at all levels in the organization.

It will also be favorable if you are knowledgeable in:

• Ability to thrive in a hyper-growth, global organization.
• Prior SaaS organizational experience.
• Agile or Lean Software Development.
• UX and/or Systems thinking.
• Familiarity with relevant laws, regulations, and best practices in HR data management.