Team Leader
Job Description
Description
- Lead a customer service team to deliver exemplary support for clients
- Monitor team performance, set objectives, and provide feedback to ensure client satisfaction.
- Develop customer service protocols to enhance operational efficiency.
- Resolve complex client issues, fostering trust and retention.
- Collaborate with other departments to maintain service quality standards.
- Conduct training sessions to empower staff with industry-leading practices.
Requirements
- Educational Qualifications: Minimum of a Diploma degree from an accredited institution.
- Experience Level: At least 3-5 years of experience in customer service or a related field, with a preference for previous supervisory roles.
- Skills and Competencies: Exceptional customer service skills, a strong work ethic, excellent people skills, robust organizational abilities, proficiency in call centre operations, and adeptness in scheduling and resource allocation.
- Responsibilities and Duties: To oversee and guide customer service teams, manage call centre operations, ensure customer satisfaction, handle escalations, create shift schedules, and report on team performance.
- Working Conditions: Full-time position that may require weekend or evening hours, work in a fast-paced environment, and potentially manage remote or on-site teams.
- Qualities and Traits: The ideal candidate will be an effective communicator, problem solver, team leader, and motivator with a patient and positive attitude.
AL Cruz
Dynamic Talent SolutionsHR Manager
Active today
Working Location
JDN Square Residential Suites And IT Center. P.Remedio St, Mandaue City, 6014 Cebu, Philippines
Benefits
Employee Recognition and Rewards
Commission, Performance Bonus, Annual Appraisal, Holiday Gifts, Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Life Insurance, Occupational Accident Insurance, HMO
Professional Development
Mentorship Program, Professional Development
Time Off & Leave
Sick Leave, Vacation Leave
Posted on 09 October 2024
Explore similar jobs
View more similar jobsCustomer Service Team lead
XMC BPO ManilaOn-site - Cebu1-3 Yrs ExpHigh/Senior High SchoolFull-time
₱25-30K[Monthly]
AJ PiedadHR Officer
Team Lead | BOP Airline account
The Hird Corp.On-site - Cebu3-5 Yrs ExpBachelorFull-time
₱30-40K[Monthly]
Raghav BhasinHR Officer
Customer Service Representative | Up to 25K Salary | HS/SHS Grad W/ or W/O Ex...
Nezda Technologies Inc.On-site - CebuNo Exp RequiredHigh/Senior High SchoolFull-time
₱15-25K[Monthly]
ac cruzAssistant Talent Acquisition Manager
Healthcare Support Specialist
Stark Asia Solutions Inc.On-site - Cebu1-3 Yrs ExpDiplomaFull-time
₱25-30K[Monthly]
Gienel Dela PuertaHR Talent and Culture
Customer Service Representative
JetSon Manpower AgencyOn-site - CebuNo Exp RequiredHigh/Senior High SchoolFull-time
₱20-25K[Monthly]
Emerson Ocanrecruiter
Sign In to Chat with Boss
Bossjob Safety Reminder
If the position requires you to work overseas, please be vigilant and beware of fraud.
If you encounter an employer who has the following actions during your job search, please report it immediately
- withholds your ID,
- requires you to provide a guarantee or collects property,
- forces you to invest or raise funds,
- collects illicit benefits,
- or other illegal situations.