Company Profile: XMC BPO is a Business Process Outsourcing Agency that provides 

essential services through customer service within reach.

Position: Customer Service Team lead

Location: Cebu City

Salary: Negotiable

Work Schedule: Shifting Schedule

Work Set-up: Work onsite

Benefits Offer:

• Competitive Salary

• Government Mandated Benefits 

• Work-Life balance

• HMO

• 13th Month Pay

• Paid leave credits 

• Awards and Recognitions

• 2 consecutive days off

Responsibilities:

• Lead, coach, and motivate a team to consistently meet or exceed service and quality standards.
• Conduct regular one-on-one and team coaching sessions, providing feedback and performance reviews.
• Manage day-to-day team operations, including workload balancing, monitoring 
• KPIs, and handling escalated calls.
• Ensure compliance with company policies and maintain a positive work environment.
• Identify improvement areas and develop strategies to address performance gaps

• Experience: 2+ years in a leadership role in (Supervisor/Team Leader), preferably within a contact center or customer service environment.
• Skills: Strong communication, leadership, and conflict resolution skills; able to inspire and motivate.
• Technical: Proficiency in MS Office and Data Analysis

Preferred Qualifications:

• Experience with performance management and team development.