IT Support Specialist
Job Description
Description
- Provide first-level support to customer service request
- Handle customer support calls or message (thru email or any other communication platform) in a timely and accurate manner
- Understand support problems, analyze problem data and determine appropriate solutions
- Maintain problem documentations and their resolution procedures for reference procedures
- Monitor system performance and reports downtime and performance issues to the supervisor
- Install, configure and maintain software and hardware system (workstations)
- Assist in development and enhancement of the IT systems
- Assess potential risks and technical challenges, prepare appropriate mitigation plans
- Recommend process improvements to ensure system reliability, scalability, security, integrity and performance
- Implement the data back-up/recovery policy and full documentation of its inventory
Requirement
- At least with 2 years experience on the position or related position
- Graduate of Bachelor of Science in Information Technology, Computer Science
- Sufficient understanding of computer hardware, software systems and network systems
- Knowledge in system security (e.g., intrusion, detection systems) and data back-up recovery
- Ability to quickly learn an array of computer hardware and software
Leilani Asistol
HR SupervisorGlacier Integrated Logistics Inc.
Working Location
Amvel Business Park, 138 Sm Sucat Mall Road, Parañaque, 1707 Metro Manila, Philippines
Benefits
Insurance Health & Wellness
Health Insurance, HMO
Perks Benefits
Parking Space
Time Off & Leave
Sick Leave, Vacation Leave
Posted on 21 October 2024
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