Hepmil Philippines is looking for a highly skilled and proactive Technology Support Specialist to join our team. The ideal candidate will play a key role in supporting the office staff by implementing automation solutions, resolving technical issues, and ensuring the efficient use of modern technology tools throughout the workplace. This role requires a detail-oriented individual with a strong background in technical support and the ability to train employees in using new tools, including project management platforms and office technologies.

• Technical Support and Troubleshooting
• Provide day-to-day technical support to office staff, assisting with hardware, software, and network-related issues.
• Respond to user-reported issues in a timely manner, ensuring minimal disruption to office productivity.
• Diagnose, troubleshoot, and resolve technical problems related to office equipment (e.g., computers, printers, and phones).
• Office Automation and Workflow Optimization
• Lead the implementation and support of office automation tools to streamline workflows and improve operational efficiency.
• Collaborate with department heads to identify repetitive tasks and recommend appropriate automation solutions.
• Customize and configure automation platforms to fit the unique needs of the office environment.
• Continuously monitor automation tools to ensure proper functionality and resolve any performance issues.
• End-User Training and Support
• Conduct training sessions and create documentation to help staff effectively use new technologies, project management tools, and automation solutions.
• Serve as the primary point of contact for user inquiries about technology usage and best practices.
• Provide ongoing support to staff, answering questions and resolving technical issues as they arise.
• Systems and Network Maintenance
• Manage and maintain office hardware, including desktops, laptops, servers, printers, and mobile devices.
• Monitor network performance, troubleshoot issues, and ensure the network is operating securely and efficiently.
• Assist with system upgrades, installations, and configurations, ensuring minimal downtime for office operations.
• Collaboration and Communication
• Work closely with the regional team to ensure smooth implementation of new technologies and processes.
• Collaborate with external vendors and service providers as needed for hardware and software solutions.
• Communicate complex technical information to non-technical staff in a clear and accessible manner.

• Proven experience as a Technology Support Specialist, IT Help Desk Technician, or similar role.
• Strong knowledge of office automation tools (e.g., Zapier) and experience implementing workflow automation.
• Familiarity with modern project management tools
• Proficiency with Windows and macOS operating systems.
• Experience with network troubleshooting and systems maintenance.
• Ability to train and support end users with various levels of technical knowledge.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Experience in an office environment, supporting teams in a technology-driven role.
• Familiarity with cloud-based tools and collaboration platforms such as Google Workspace and Slack.
• Bachelor’s degree in Information Technology, Computer Science, or related field preferred but not required.