IT Technical Support
Job Description
Description
- Diagnose and resolve technical issues, providing timely and accurate customer support.
- Escalate unresolved issues to appropriate internal teams.
- Conduct remote troubleshooting and installation of various software.
- Maintain detailed records of customer interactions and processed actions.
- Implement security measures
- Offer technical support to company staff and troubleshoot computer problems
- Install and update company software and hardware as needed
- Anticipate and report the cost of replacing or updating computer items
Requirements
- Job Title: IT Technical Support
- Educational Qualifications: Minimum Bachelor's degree in Computer Science, Information Technology, or related field.
- Experience Level: Less than 1 year of hands-on technical support experience.
- Skills and Competencies: Proficiency in troubleshooting computer hardware, software, and networking issues. Familiarity with help desk support tools and remote troubleshooting techniques.
- Responsibilities and Duties: Provide first-level contact and problem resolution for users with hardware, software, and application problems. Escalate unresolved issues to appropriate technical teams.
- Working Conditions: Office environment with possible rotation shifts. Occasional requirement to provide support outside of standard working hours.
- Qualities and Traits: Excellent communication skills, patience, critical thinking, and a customer-oriented approach.
Menchie Guisangue
Agile Consulting & Services Inc.HR Officer
Active this month
Working Location
Circuit Lane. Hippodromo, Makati, 1207 Metro Manila, Philippines
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Others
Company Social Events
Time Off & Leave
Sick Leave, Vacation Leave
Posted on 17 October 2024
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