Delsan Office System Corp. Helpdesk Specialist

₱15-25K[Monthly]

On-site - MakatiFull-time1-3 Yrs ExpBachelor

Customer ServiceOrganizational SkillsPeople SkillsInterpersonal SkillsSales Pitching and ClosureTechnical SkillsEnglish Language

Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps via phone or e-mails.
Improves client references by writing and maintaining documentation.
Create service tickets for proper coordination to technical department.
Investigating and diagnosing incidents and researching solutions.
Providing status on service request to customers.
Escalating incidents and service requests to the next level of support.

Bachelor's/College Degree
Minimum of 1 Year experience
Pay attention to details and business awareness
Consistency of tickets and email update
Expected to adhere to their workplace schedules, set by the department/supervisor.
Active listening on complaint and work to find an effective solution.

Cricel Angeles

RecruiterDelsan Office System Corp.

Active this month

GROUNDFLOOR, 7893 Lawaan. 7893 Lawaan, Village, Makati, 1203 Kalakhang Maynila, Philippines

Employee Recognition and Rewards
Performance Bonus, Annual Appraisal, Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Perks Benefits
Annual Company Trip, Company Equipment, Retirement Plan
Professional Development
Job Training, Professional Development
Time Off & Leave
Birthday Leave, Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave