Customer Service Specialist

₱15-20K[Monthly]
On-site - MakatiFull-time1-3 Yrs ExpDiploma
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Job Description

English LanguageCustomer ServiceProblem SolvingTeam Player

Description

Customer Support and Issue Resolution:

  • Address and resolve customer inquiries, complaints, and issues related to shipments, deliveries, customs clearances, and any other post-delivery concerns.


Tracking and Monitoring:

  • Use tracking systems and communicate with warehousing, transportation, and customs teams to keep customers updated on their shipments status.


Claims and Returns Management:

  • Handle claims for damaged, lost, or delayed shipments, coordinating with relevant departments to ensure fair and efficient resolutions.


Performance Reporting and Analysis:

  • Generate aftersales reports that cover metrics such as issue resolution time, customer satisfaction, and service quality.
  • Analyze trends in aftersales activities and provide insights to improve customer support processes.

Requirements

  • Problem-Solving Skills: Ability to quickly assess and resolve customer issues in a calm, efficient manner.
  • Communication Skills: Strong verbal and written communication for effective client interactions and cross-functional collaboration.
  • Data Analysis: Proficiency in generating reports, analyzing aftersales data, and identifying areas for improvement.

El Marie Latras

Philippine Dragon Media Network Corp.HR Assistant

Active today

Working Location

5th Floor Salustiana D. Ty Tower, 104 Paseo de Roxas. 104 Paseo de Roxas, Makati, 1226 Metro Manila, Philippines

Posted on 14 November 2024

Philippine Dragon Media Network Corp.

Unfinanced / Angel

<50 Employees

Advertising & Arts & Media

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Philippine Dragon Media Network (Feilongwang 菲龙网)

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