Customer Service Representative
Job Description
Description
- Handle customer inquiries and resolve issues efficiently.
- Provide information about products and services.
- Maintain a customer-centric approach with a positive attitude.
- Document interactions and follow up as necessary.
- Collaborate with team members to improve service quality.
Requirement
- Educational Qualifications: Minimum education level is high school diploma or equivalent; further education is a plus.
- Experience Level: No prior experience required; training will be provided.
- Skills and Competencies: Excellent English language proficiency, strong customer service orientation, and effective problem-solving abilities.
- Responsibilities and Duties: Assist customers with inquiries, resolve issues, and ensure satisfaction.
- Working Conditions: Fast-paced office environment; may include shifts and weekend work.
- Qualities and Traits: Patient, empathetic, and able to work well under pressure.
Kai Vorte
HR ManagerConnect X BPO Solutions Inc.
Working Location
Makati. Makati, Metro Manila, Philippines
Benefits
Allowances
Meal Allowance
Employee Recognition and Rewards
Commission, Performance Bonus, Employee of the Month Award, Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Professional Development
Job Training
Time Off & Leave
Maternity & Paternity Leave, Sick Leave, Vacation Leave
Posted on 16 November 2024
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