Customer Service Representative
Job Description
Description
- Rider Communication: Provide clear, friendly, and professional communication with riders, addressing their questions, concerns, and service-related issues.
- In-Office Availability: Commit to working on-site in the office, Monday to Saturday, with the possibility of shift adjustments based on operational needs.
- Data Management: Basic proficiency in Excel and the ability to follow provided templates for accurate data entry, reporting, and record-keeping.•
- Following Scripts: Strictly adhere to provided scripts and communication guidelines to ensure consistent, effective, and clear responses to riders.
- Issue Resolution & Follow-Up: Proactively follow up with riders regarding service requests, ensuring that issues are resolved and riders’ concerns are fully addressed. Ensure that all open cases are closed to the rider’s satisfaction and in a timely manner.
Requirement
- HS GRADUATE or (Associate’s or Bachelor’s degree preferred).
- 1-2 years of experience in customer service, rider support, or a similar role.
- Previous experience in a call center or customer-facing environment is a plus.
- Strong verbal and written communication skills
- Ability to engage riders in a positive, professional manner.
- Excellent problem-solving skills
- Ability to multitask and handle multiple issues in a fast-paced, dynamic environment.
- Basic proficiency in Microsoft Office Suite (especially Excel) and CRM software.
Aldrin Nicdao
Recruitment SpecialistTrinity Workforce Solutions, Inc.
Active today
Working Location
132 Legazpi Street, Legazpi Village, Makati, Kalakhang Maynila, Philippines, The Colonnade Residences
Benefits
Government Mandated Benefits
Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Professional Development
Job Training
Time Off & Leave
Sick Leave, Vacation Leave
Posted on 19 November 2024
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