• SITE: MOA, Pasay
• Virtual Process / OTP Interview

Job Responsibilities:

• Answer inbound calls, emails, or chat messages from customers regarding their insurance policies.
• Help customers initiate the claims process by gathering necessary information.
• Provide status updates on open claims and resolve any issues or concerns.
• Work with the claims department to ensure a timely and accurate resolution of claims.
• Address customer complaints or issues related to their insurance policies, payments, or claims.
• Resolve discrepancies or billing errors, escalating complex issues to higher-level support or management when necessary.
• Provide timely follow-up to ensure customer satisfaction and problem resolution.

• Work Set-Up: Onsite
• Requirements: At least 1 year BPO experience
• Salary: Up to 27k Offer
• Qualifications: Open to HS (Old Curr) grads, SHS, College grads, or College undergrads