Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues efficiently while maintaining a positive attitude.
• Provide accurate product information and assistance to customers.
• Maintain detailed records of customer interactions and transactions in our database.
• Collaborate with team members and other departments to address customer needs.
• Stay updated on product knowledge, services, and company policies.
• Assist in training new team members as needed.
• Identify opportunities for process improvements and customer feedback.

Preferred Skills:

• Experience in [specific industry or product knowledge].
• Bilingual skills are a plus.
• Strong organizational skills and attention to detail.

• High school diploma or equivalent; additional education is a plus.
• Proven experience in customer service or related field preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-first mindset.
• Proficient in using computer systems and software (e.g., Microsoft Office).
• Ability to multitask and work in a fast-paced environment.
• Flexibility to work various shifts, including evenings and weekends.