Motoitalia Philippines Inc. Customer Relations Assistant

Customer Relations Assistant

₱15-20K[Monthly]

On-site - San JuanFull-time<1 Yr ExpBachelor

Job Description

Ability to read and comprehend simple instructions short correspondence and memos Ability to effectively present information in one-on-one and small group situations to customer clients and other associates of the organization Ability to read and interpret documents such as department manual Ability to work in a fast pace environment Understanding what it means to be organized while multi-tasking Ability to prioritize tasks multi-task balance friendliness with efficiency and maintain focus

Description

Conducts first response to Walk-In/Dealer Network Inquiries on products and services relevant to company offerings in the showroom (i.e Person-to-Person, Phone Calls, Emails, SMS, etc) for endorsement to relevant personnel and follow-throughs on experiences on responses of relevant personnel to requirements of the customer to ensure that such actions conform to their satisfaction.
In Case the actions provided are not at par with the satisfaction of the customer, the personnel communicates further to the client in explaining the courses of actions provided and propose alleviating actions to improve the satisfaction of the client/Dealer network on the series of actions conducted on their behalf.
Undertakes Handover discussions with customers for new vehicle releases, to ensure first-hand appreciation of the customer to the vehicle, thereby enhancing appreciation of the customer to the vehicle and services being and to be rendered.
Organizes & coordinates Appointment System to be synchronized with weekly tasks of relevant Technical Operations Offices
Familiarizes with the details and importance of the PMS schedule, as well as notable corrective maintenance and FAQS concerns of clients (e.g prices, scope, and relevance of work) to ensure proper information dissemination, coordination with relevant offices and attain resolution/implementation of resolution to conform with client's requirements and satisfaction.
Conducts Post-Experiences survey to assess the status of clients' vehicles, the experiences, and recommendations on improving the provided services using information to build long-term customer loyalty
Performs Job Functions consistent with the protocol provided in the Code of Conduct aligned to the Corporate Mission Statement, Vision, and Core Values as prescribed by the Company
Call up customers who are due for the next maintenance check-up for servicing. Summarize customers not contacted for the week (Mon-Sat) Send a letter every Monday of the following week.
Daily follow-up report (Customer Maintenance reminder) should be submitted the following day.
Responsible for appointing service customers and promoting the appointment system.
Handle customer inquiries by telephone or personal contact
Follow-up customer parts arrive every Monday. Wednesday and Friday
Maintain good customer relations and handle service customer concerns.
Keep and maintain required records and files concerning marketing and promotions, service appointments, and caravan schedules.
Discharges and dumps waste accumulated each working day into the waste disposal area making sure all wastes are separated properly.
Maintains the cleanliness of the work bay every after-unit service. Practice 5s before and after work.
Attend relevant training and development programs.
Undertakes self-improvement initiatives to promote continuing professional growth and personal development.
Perform another task as may be assigned from time to time.

Requirements

The ability to actively listen to customers so they can adequately gauge and address their needs.
Excellent verbal communication skills to clearly share and relay information.
Computer literacy, including knowledge of relevant software packages, such as CRM systems.

DAISY JULIAN

Motoitalia Philippines Inc.HR Supervisor

Active this month

Working Location

324 Ortigas Ave. 324 Ortigas Ave, San Juan, 1504 Metro Manila, Philippines

Benefits

Allowances
Meal Allowance, Transportation Allowance
Employee Recognition and Rewards
Commission, Annual Appraisal
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Philhealth, SSS/GSIS
Insurance Health & Wellness
Health Insurance
Professional Development
Job Training
Time Off & Leave
Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Vacation Leave
Work-Life Balance
Work from Home