As a Customer Support Representative at Ubiquity Manila, you will play a crucial role in ensuring customer satisfaction and success. You will be responsible for providing exceptional support, troubleshooting technical issues, and assisting customers in adopting our products. 

Join us and get these exciting Benefits:

• HMO Day 1 + up to 4 Dependents*
• Monthly Meal Allowance
• Dental Coverage*
• 15% Night Differential
• Paid Leave Benefits with Tenure Based Cash Conversion
• Internal Movement Opportunities
• Annual Merit Increase
• Ubiquity Plus - Tenure Based Cash Incentive

 Key Responsibilities:

• Product Expertise: Serve as the go-to resource for product inquiries and questions.
• Customer Support: Diagnose and resolve business or technical problems faced by customers.
• Data-Driven Solutions: Propose data-driven solutions to enhance customer experience and product adoption.
• Case Management: Track and manage support cases efficiently using our automated support portal.
• Payments Support: Provide comprehensive payment support via phone and email, including troubleshooting payment transactions and resolving issues with third-party processors.
• Troubleshooting: Identify and resolve technical issues related to our products and payment systems.
• Transaction Tracing: Trace transactions within our systems to pinpoint the root cause of problems and implement corrective actions.
• Team Collaboration: Work closely with other support teams to ensure seamless customer service.
• Client Escalations: Provide expert guidance and support during escalated client calls.
• Knowledgebase Contributions: Contribute to the development and maintenance of customer-facing knowledge base content.

Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.

Come as U are, because U Matter at Ubiquity.

We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.

#Thrive Fearlessly

At Ubiquity, we live by the mantra head, heart, and hustle. 

Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. 

Heart because we are always gracious with our time, our collaboration, and with one another.

Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.

Sound like the right fit? Your tomorrow looks bright at Ubiquity.

Important Reminder: We will not in any way collect any amount of money from you during your application / job offer process. Please stay alert on scams or modus pretending to represent our organization.

#UbiquityPhilippines #ThriveFearlessly #ABetterU #Ubiquity Careers

Who are we looking for?

• Minimum of 6 months experience in credit card or banking services in BPO setting.  
• At least SHS/High School Grad (old curriculum).
• Excellent verbal and written communication skills.
• Ability to ask probing questions and problem resolution skills. 
• Ability to follow instructions for specific customer resolutions tasks. 
• Willing to work ONSITE in Eastwood city QC.