SRA Business Process Outsourcing Customer Service Representative

Customer Service Representative

₱20-25K[Monthly]

On-site - Quezon CityFull-timeNo Exp RequiredHigh/Senior High School

Job Description

English LanguageCustomer ServiceProblem SolvingTeam PlayerSalesforceStrong Work EthicSales Pitching and ClosurePeople SkillsInterpersonal SkillsCall Centre

Description

Manage large amounts of inbound and outbound calls with efficiency and empathy.
Handle customer complaints, provide solutions, and ensure a high level of customer satisfaction.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Document and update customer records based on interactions in a comprehensive manner.
Work collaboratively with team members to achieve better company results.
Participate in training sessions to stay updated on product or company policy changes.

Requirements

Educational Qualifications:Minimum of High/Senior High School degree required.
Experience Level:No experience required; training provided for entry-level candidates.
Skills and Competencies:Excellent command of the English language.
Proven customer service skills.
Strong problem-solving abilities.
Ability to work effectively as a team player.
Familiarity with CRM software, preferably Salesforce.
Demonstrated strong work ethic.
Sales pitching and closure proficiency.
Exceptional interpersonal and people skills.
Experience in a call centre environment is a plus.
Responsibilities and Duties:Respond to customer inquiries promptly and professionally.
Resolve customer issues and ensure a high level of customer satisfaction.
Work collaboratively with the team to meet sales targets.
Keep detailed records of customer interactions and transactions.
Handle customer complaints or escalate when necessary.
Working Conditions:Office-based role within a dynamic call centre environment.
Shift work may be required to provide service across various time zones.
Qualities and Traits:Patient and empathetic approach to customer service.
Excellent communication and listening skills.
Ability to handle stress and remain calm under pressure.
Adaptable and eager to learn new products and systems.