Castle Power Solutions Philippines Inc. Parts Sales and Service Representative

Parts Sales and Service Representative

₱15-20K[Monthly]

On-site - Quezon CityFull-time1-3 Yrs ExpBachelor

Job Description

After-Sales Technical SupportAfter-Sales ServiceAfter-Sales Product DebuggingAfter-Sales MaintenanceCustomer Relationship ManagementWritten CommunicationExcellent Communication SkillsSalesforce

Description

Achieves sales budget set by the immediate head.
Prepares sales quotations and submits it to prospective clients upon approval of the C1.
Guides clients on parts selection and usage and recommends appropriate items to be procured.
Follow-ups status of sales quotations and engages in client’s negotiation as the need arises.
Forwards service job request to concern service engineer or service supervisor.
Closely monitors and reduces inventory of non-moving spare parts.
Promptly and politely responds or attends to client’s concern.
Checks spare parts stock level and requests spare parts needed for a particular job or project.
Regularly updates immediate superior for progress, problem and other concerns encountered in the day to day activity.
Submits to C1 a weekly itinerary based on established schedule.
Assists Service Section in parts costing requirement and other parts related concerns.
Ensures that all projects are within the acceptable cost of sales or minimum cost possible without compromising quality.
Conducts regular client visit and attends to client’s initiated meetings.
Perform other related duties that may be assigned by an immediate superior.

Requirements

Educational Qualifications:
Minimum of a Bachelor's degree in a relevant field
With driver's License
Can drive 4 wheels
Experience Level:
1-3 years of experience in after-sales support or related technical customer service roles
Skills and Competencies:
Proficiency in after-sales technical support and service
Adept at product debugging and after-sales maintenance
Strong customer relationship management skills
Excellent verbal and written communication abilities
Experience with CRM tools like Salesforce
Responsibilities and Duties:
Provide technical support and guidance to customers post-purchase
Diagnose and resolve product issues
Conduct maintenance checks and services
Maintain and foster positive customer relationships
Document customer interactions and technical solutions
Working Conditions:
Office-based role with potential for remote support
May require occasional travel for on-site maintenance
Qualities and Traits:
Strong problem-solving skills
Patient and customer-oriented approach
Detail-oriented with a commitment to excellence
Ability to work independently and as part of a team

Castle Power HR

Castle Power Solutions Philippines Inc.HR Manager

Active this week

Working Location

2nd Floor, The Gallery Building, The Gallery Bldg, 1110 Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila, Philippines

Benefits

Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Professional Development
Professional Development
Time Off & Leave
Birthday Leave, Maternity & Paternity Leave, Sick Leave, Vacation Leave