Customer Service Representative
Job Description
Description
- Facilitates and monitors availments at the PCMC.
- Discusses with member the extent of coverage or non-coverage of availment.
- Receives and handles availment queries from members.
- Resolves availment complaints of members, otherwise elevates to the Clinic Supervisor.
- Prepares and submit pertinent reports as may be assigned by the Clinic Supervisor.
- Performs other duties as may be assigned by the Customer Care/Clinic Supervisor or Manager for the PCMCs & Department Head from time to time.
- Assist on the review of all reimbursement medical claims requirement/s submitted by company card members to ALGA.
- Assist on the endorsements of member enrollments both addition and deletion.
Requirement
- Preferably with experience as an CSR
- Good communication skills
- Graduate of 4yrs course preferably related to medical
- With knowledge in HMO process
- With knowledge how to use Microsoft
AJ Residuo
HR Recruitment LeadHHC Placements, Inc.
Working Location
Vertis North Corporate Center. Astra Drive, Bago Bantay, Lungsod Quezon, Kalakhang Maynila, Philippines
Benefits
Government Mandated Benefits
13th Month Pay
Insurance Health & Wellness
HMO
Time Off & Leave
Maternity & Paternity Leave, Solo Parent Leave, Special Leave for Women
Posted on 20 November 2024
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