Ka-Eastern Customer Experience Representative is responsible for: 

• Troubleshoot and resolve customer’s concern within threshold via email or call.
• Release of network fault advisory to all customers affected and escalating to internal teams.
• Deliver the Incident Report, Fault History and Service Level Agreement report within the target time.
• Facilitate on-time aftersales support.
• Develop a process improvement project for the team.

Our CE Representative must be: ​

• A bachelor's degree graduate in ECE
• Experienced in a local Telco or BPO contact center. Fresh graduates are also encouraged to apply.
• Academically competent, was active in school activities, and held leadership positions in school organizations.
• Excellent in verbal and written English communication skills
• Willing to work on shifting schedules and work onsite in Makati
• Articulate and clearly present ideas to a variety of audiences.
• Conversant in the Visayan dialect, preferably from the Visayas or Mindanao region, residing in the NCR+ region.