Are you passionate about delivering exceptional customer experiences? Join our growing team at Peak Outsourcing and make a positive impact on our customers' lives. We're seeking highly motivated Customer Experience Specialists to join our team in Makati.

As a Customer Experience Specialist, you'll be responsible for understanding and addressing customer needs, building strong relationships, and ensuring customer satisfaction. You'll work closely with our customers to identify opportunities for improvement and provide solutions that exceed their expectations.

Key Responsibilities:

• Proactively identify customer needs and anticipate their expectations.
• Build strong relationships with customers through personalized communication and service.
• Resolve customer issues efficiently and effectively, ensuring customer satisfaction.
• Provide feedback and recommendations to improve customer experience processes.
• Analyze customer data to identify trends and opportunities for improvement.

• At least 6 months to 1 year of experience in a Customer Experience role, preferably in a BPO setting.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and analytical skills.
• Ability to build rapport and trust with customers.