The Customer Service Associate (CSA) is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and services, and communicating effectively with team members.

Duties and Responsibilities:

• Communicate with customers – F2F, phone, email, or chat.

• Validate completion of customer documents and requirements

• Assist and advise on customer enquiries and concerns.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Document and keep records of customer interactions, process customer accounts, based on the latest set of requirements and guidelines

• Follow communication procedures, operational guidelines, and policies set by the management and client.

• With at least 1 year and above face to face customer service experience, like service crew, cashier, sales.
• With at least 3 months and up admin experience or any related office work.
• Willing to work in Marikina City
• Willing to work on site

WHAT WE OFFER?

• 16,500 Salary starting
• Flexible schedule
• Monday to Friday only
• OT Paid
• Holiday paid
• Complete mandated benefits
• Company event
• 13th month pay