Customer Care Representative

₱15-30K[Monthly]
On-site - Quezon CityFull-timeNo Exp RequiredHigh/Senior High School
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Job Description

Call Centre

Description

Job Summary

We are seeking a highly motivated and personable Customer Service Representative (CSR) to join our team. The CSR will be the primary point of contact for our customers, addressing inquiries, resolving issues, and providing information about our products and services. This role requires strong communication skills, problem-solving abilities, and a commitment to delivering a high level of customer satisfaction.


Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Resolve customer issues, complaints, and questions to ensure satisfaction.
  • Maintain a positive and empathetic attitude toward customers.
  • Document customer interactions and transactions accurately.
  • Collaborate with internal teams to address and escalate issues as needed.
  • Stay informed about product and service updates to provide accurate information to customers.
  • Follow company guidelines and policies when addressing customer concerns.
  • Provide feedback on customer issues to help improve processes.

Requirements

  • Open for HS/SHS Graduates
  • With or without BPO experience.

Erickson Tomas

JetSon Manpower AgencyFounder

Active today

Working Location

Fairview. Fairview, Quezon City, Metro Manila, Philippines

Benefits

  • Employee Recognition and Rewards

    Employee Recognition Program

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Accidental Death & Dismemberment Insurance, Dental Insurance, Health Insurance, Life Insurance, HMO

  • Perks Benefits

    Company Equipment, Sleeping Quarters

  • Professional Development

    Job Training, Mentorship Program, Professional Development

  • Time Off & Leave

    Family Medical Leave, Sick Leave, Solo Parent Leave, Vacation Leave

Read More

Posted on 14 November 2024

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